Getting Started

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Remote Desktop Viewer

faq How to get started with Remote Desktop viewer?
faq How do I rename a remote computer?
faq How do I remove a remote computer?
faq Can I disable remote access to my remote computer?
faq Can I transfer files / folders between my local and remote computers?
faq Can I transfer files between Windows and Mac computers?
faq Can I play music and watch videos on the remote computer?
faq Can I work on multiple monitors of the remote computer?
faq How do I reboot a remote computer?
faq Can I send an error report to the Remote Desktop support?
faq How do I uninstall the Remote Desktop viewer?
faq What are the system requirements for the Remote Desktop viewer?

How to get started with Remote Desktop viewer?

To get started with Remote Desktop viewer,

  1. Sign in to your Remote Desktop account via any browser.
  2. Download and install the Remote Desktop agent on the RDP-based Windows computers / servers you want to remotely access.
    (Download the agent from the 'Add Computer' section of the web application. Or from the 'Downloads' page.)
  3. Sign in to the agent software and click 'Enable Remote Access' to provide permission for remote access.
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  4. Download and install the Remote Desktop viewer on your local computer to remotely access the computers added to your account.
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    (Download the Remote Desktop viewer from the web application. Or from the 'Downloads' page.)
  5. Sign in to the Remote Desktop viewer.
  6. Click 'Connect' corresponding to the remote computer or server you want to access.
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  7. Enter your system credentials and click 'OK' to connect.
  8. Note:

    1. To connect independent of your Windows account, click 'More choices', select 'Use a different account' , enter the system credentials of the remote device, and click 'OK'.
    2. You can use multiple computers / Remote Desktop viewers to connect to a computer simultaneously.

    A remote connection will be established between your local and remote computer. Once you are connected to your remote computer, you can work as if you are sitting right in front of it.

How do I rename a remote computer?

To rename a remote computer,

  1. Sign in to your Remote Desktop account via Remote Desktop viewer.
  2. Click dd-icon corresponding to the computer you want to rename and click 'Rename'.
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  3. Enter the new name for your remote computer.
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  4. Click 'Save'.

How do I remove a remote computer?

To remove a remote computer,

  1. Sign in to your Remote Desktop account via Remote Desktop viewer.
  2. Click the dd-icon corresponding to the computer you want to remove and click 'Remove'.
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  3. Click 'Confirm' to proceed.

Can I disable remote access to my remote computer?

To disable remote access to a computer,

  1. Sign in to your Remote Desktop account via Remote Desktop viewer.
  2. Click dd-icon corresponding to the computer you want to disable and click 'Disable'.
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  3. Click 'Confirm' to proceed. On disabling a computer, you will no longer be able to access it.
  4. You can enable remote access to the computer at any time by clicking 'Enable' in the drop-down menu. The computer will be enabled for remote access.

Can I transfer files / folders between my local and remote computers?

Yes, once you are connected to your remote computer, you can easily share files and folders between your local and remote computers. Remote Desktop lets you copy and paste multiple files / folders between your local and remote computer during an ongoing session.

Can I transfer files between Windows and Mac computers?

Yes, you can transfer files / folders between the Windows computers added to your account and any local Mac system. However, you cannot configure Mac and Linux computers for remote access.

Can I play music and watch videos on the remote computer?

Yes, you can play music and watch videos on the remote computer from your local computer. You can even run programs and use software installed on your remote computer.

Can I work on multiple monitors of the remote computer?

Yes, if your remote computer has multiple monitors, the Remote Desktop viewer allows you to view and switch between the multiple screens.

To work on multiple remote monitors,

  1. Sign in to your Remote Desktop account via Remote Desktop viewer.
  2. Click three-dot-icon corresponding to the required computer.
  3. Click 'Settings'.
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  4. Select the 'Use all my monitors for the remote session' checkbox and click 'Save'. Also, select 'Apply on all computers' to enable multi-monitor features during all remote sessions.
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How do I reboot a remote computer?

To restart a remote computer,

  1. Sign in to your Remote Desktop account via Remote Desktop viewer.
  2. Click three-dot-icon corresponding to the required computer.
  3. Select 'Reboot' and click 'Confirm'.
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  4. Your computer will go offline briefly, but once it is online again and ready for remote connection, its status will change to 'online'. Refresh the computer list manually to see the change.

Can I send an error report to the Remote Desktop support?

Yes, you can send the error reports directly from the Remote Desktop viewer.

To send an error report,

  1. Click three-dot-icon on the top right corner.
  2. Click 'Send Error Report'.
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  3. Enter your email address associated with the Remote Desktop account.
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  4. Enter your contact number and type your issue / query or feedback.
  5. Click 'Send'. The error report will be sent to the Remote Desktop support team.

How do I uninstall the Remote Desktop viewer?

To uninstall Remote Desktop viewer,

  1. Click window-icon.
  2. Locate the Remote Desktop Viewer from the list of applications.
  3. Right-click on the Remote Desktop viewer and click 'Uninstall'.
    You will be redirected to 'Control Panel'.
  4. Right-click on 'Remote Desktop viewer' and select 'Uninstall'. The Remote Desktop viewer will be uninstalled from your computer.

What are the system requirements for the Remote Desktop viewer?

Supported operating systems:
Windows 10, Windows 8.1, Windows 8, Windows 2019 Server, Windows 2016 Server, Windows 2012 Server, Windows Server 2008 R2