Simplify your remote support environment by seamlessly integrating RemotePC™ HelpDesk with Freshservice ticketing flow. Leverage the flexible Freshservice platform and initiate a remote support session to your customer's computer in just a few clicks.

Key Features

  • On-demand remote support sessions with attended access.
  • View only or remote control access to customer PC or Mac via the web.
  • Remote access features for file transfer, chat, record remote sessions, and whiteboard.
  • Secure support sessions initiated use TLS v 1.2 / AES - 256 bit encryption.

HelpDesk Remote Support Solution

The free RemotePC HelpDesk app in the Freshservice Marketplace allows your technicians to initiate a support session from within the Freshservice Support platform and establish remote access to your customer’s computer.

The integration combines the best performing HelpDesk remote support solution with near-real-time screen replication and Freshservice’s ticketing flow, to deliver quick and reliable support to customers.

Create a remote support session in Freshservice, share the session link with your customers and collaborate with them. Remotely view or control the screen of the customer computer to help them with their queries.