How does Single Sign-On work?

Single Sign-On (SSO) with HelpDesk enables technicians to securely authenticate their account and access multiple systems with a single set of credentials. Admin of the accounts can choose a SAML 2.0 identity provider (IdP) like Okta, Azure, OneLogin, AD FS, etc., to login to your HelpDesk account without having to remember another password. On enabling SSO, credential authentications will be carried out by the IdP; technicians can use a single set of IdP credentials for accessing multiple systems. Follow the steps below to set up SSO and login with an IdP of your choice.