Meet compliance mandates by protecting sensitive information

    Businesses are mandated by the agencies governing their industry to be compliant with the guidelines regulating handling and processing of sensitive and personal data. To ensure regulatory compliance, RemotePC incorporates robust measures for protecting the integrity, confidentiality, and availability of electronic information.

    While full compliance with specific regulatory requirements cannot be guaranteed by simply implementing RemotePC solutions, our remote access and remote support offerings assist businesses to fulfill data security related technical safeguards, and thus meet compliance regulations. We address the data security and privacy concerns by employing the following measures:

    • Security and safety is our topmost priority and all electronic data including account passwords and other sensitive information is encrypted on transmission.
    • Multi-fold layers of authentication are provided via password and other available options like two-factor authentication or trusted devices. A unique user-defined key for each computer adds another level of authentication at device level.
    • Remote sessions are secured end-to-end with industry standard AES 256-bit/TLS v1.2 encryption.
    • Detailed logs trails are maintained for each remote session and device connection.
    • Regular cloud monitoring helps keep a tab on suspicious activities and attacks like DoS.
    • Privacy during remote sessions is ensured with means to display a blank screen at the remote end. Unwanted access can be prevented by blocking keyboard and mouse interactions from the remote computer, or locking the remote computer during or after the remote session.

    RemotePC complies with industry and government standards and regulations

    SOC 2 Type 2

    RemotePC has proudly achieved SOC 2 Type 2 certification through a rigorous evaluation conducted by an independent third-party auditing firm. This certification validates that our remote desktop access and remote support solutions, as well as our policies and procedures, adhere to industry-leading standards for safeguarding customer data and account information. To obtain a copy of the SOC 2 Type 2 report, eligible customers, partners, and prospects are encouraged to reach out to RemotePC Support. Your trust in our commitment to best practices is our priority.

    GDPR Compliance

    RemotePC is committed to ensuring that our company and solutions meet the highest standards of data security and privacy, including compliance with the European Union's GDPR.

    PCI Compliance

    Organizations that handle cardholder information must comply to the Payment Card Industry Data Security Standard. RemotePC does not store any credit card or financial data. We use third party vendors to store and manage cardholder data and conduct online transactions.

    HIPAA Compliance

    The Health Insurance Portability and Accountability Act (HIPAA), provides directives on administrative, physical, and technical safeguards for patient data and records. The security and privacy measures implemented by RemotePC assist businesses in the healthcare domain to meet HIPAA compliance. Users are solely responsible for any files accessed or transferred.

    FIPS Compliance

    Federal Information Processing Standards Publication (FIPS) compliance is a requirement for cryptographic products/software used in the USA. While FIPS validation is mandatory for highly regulated federal agencies, RemotePC uses FIPS approved encryption algorithms and adheres to physical security.

    Data Center Security

    Our data centers are SOC 2 Type 2 compliant. They offer the widest range of physical security features, including state-of-the-art smoke detection and fire suppression systems, motion sensors, 24/7 secured access, biometric security, video camera surveillance and security breach alarms.

    Security Overview

    RemotePC offers end-to-end secure remote access, right from account to device level. Additional security is guaranteed via options like:

    • Encryption - RemotePC uses industry standard TLS v 1. 2 and AES 256-bit encryption to ensure security over computer networks.
    • Personal Key - User-defined key for each computer, provides an additional layer of security at device-level.
    • Two-factor authentication - Each login besides being verified by the account password, is also authenticated via a unique one-time code sent to the user's registered email address.
    • Trusted Devices - Users logging in from a new device need to authorize it as a trusted device before they can access their account.
    • Blank Host Screen - Prevent others from viewing your remote computer screen during an ongoing session, with the 'Blank Host Screen' feature.
    Business Associate Agreement

    The RemotePC Business Associate Agreement adheres to federal government standards and is available on request to users. Fill your details in the form below to place a request for the RemotePC business associate agreement.

    • Associate Details
    • Mailing Address
    • Verification