Remote Access Via Mobile

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    General

    faq How do I connect to a remote computer from my device?
    faq What do the tabs Online, In Session, OS, and Offline signify?
    faq What is a Personal Key?
    faq What are the device specifications for installing the RemotePC app on my mobile?
    faq Are there any shortcuts to use the RemotePC app?
    faq Can I ensure my credentials are auto-saved?
    faq Is it possible to restart a remote computer while accessing it from my mobile device?
    faq What is the function of 'Comments'?

    Actions

    faq How do I send keyboard inputs?
    faq Is it possible to use arrow keys while accessing my computer via a mobile device?
    faq Is it possible to use the scrollbar while accessing my computer via a mobile device?
    faq Can I drag and move the arrow keys and scrollbar controller across my screen?
    faq Is it possible to toggle from touch to mouse interactions while accessing my remote computer from mobile?
    faq Can I lock the remote computer screen from my mobile device?
    faq How can I lock the remote computer using Ctrl-Alt-Del from my mobile device?
    faq How can I block remote input?
    faq What is 'Blank Host Screen'?
    faq Can I record my remote session?
    faq What are the options available for session recording on my device?
    faq Is it possible to restart my remote computer during the remote session?

    Utilities

    faq Is it possible to transfer files from my mobile device to the remote computer?
    faq How do I transfer files from a remote computer to my mobile device?
    faq How do I drag and drop files?
    faq Can I chat during a remote session?
    faq Is it possible to make notes on my remote computer screen?
    faq Is it possible to use Whiteboard while accessing my computer via a mobile device?
    faq Can I play music and watch videos on the remote computer?
    faq Can I enable background audio for my remote computer?
    faq How do I enable 'Picture-in-Picture' mode for my remote computer?
    faq If my remote computer has multiple monitors, is it possible to switch between them from my Android device?
    faq Can I access computer files and folders remotely from my mobile?
    faq How do I remotely upload files and folders to a computer from my mobile?
    faq How do I download remote computer files and folders from my mobile?
    faq How to delete remote computer files and folders remotely from my mobile?
    faq Can I restrict text copy-paste actions between computers during a remote session?
    faq How do I copy and paste the texts from local to remote devices on OS level screens?

    Groups

    faq What is a Group? How can I create a Group?
    faq How can I rename a group name?
    faq How do I delete a group?
    faq Is it possible to move computers between groups?
    faq Can I remove or rename a computer from within a group?

    Other Functions

    faq How can I view session info?
    faq Can I adjust the screen resolution of my device?
    faq Does RemotePC support Dark mode on my phone?
    faq How do I end an ongoing remote session?
    faq During a remote session can I move the tabs open in the remote computer?
    faq How do I right-click on my remote computer screen?
    faq Is it possible to print documents on my remote computer during a session?
    faq What is the benefit of enabling LAN?
    faq What is Wake-on-LAN (WOL) in RemotePC?

    How do I connect to a remote computer from my device?

    To connect to a remote computer,

    1. Launch the RemotePC application and log in.
    2. All the computers configured for your account appear categorized as 'Online', 'In Session', 'Offline', and 'OS'.
    3. Select the online computer that you wish to access, enter the 'Personal Key'/'System Authentication (SAUTH)', and tap 'OK'. Remote access to the computer is established.

    Alternatively, select the in-session computer that you wish to access, enter the 'Personal Key', and tap 'OK'.

    What do the tabs Online, In Session, OS, and Offline signify?

    Once you launch the RemotePC app and login to your account, a list of computers configured to your account appears. There are three tabs that signify the current status of your configured computers.

    Online – Displays the list of computers that are ready for remote session.

    In Session – Displays the list of computers that are in an active remote session.

    Offline - Displays the list of computers that either do not have any active Internet connection or the remote access configuration has been disabled on it.

    OS – Displays the list of computers based on their Operating Systems.

    iOS – The order of preference will be Mac, Windows, Linux, and Android.

    Android – Windows, Mac, Linux, and Android.

    What is a Personal Key?

    Personal Key is a password set by you and acts as your computer's unique access code. It is stored only on your machine and not on the RemotePC servers.

    Note: As Personal Key is optional for Enterprise users, they will not be asked to assign a key while configuring a computer for the first time. However, if you want to set a Personal Key refer FAQ.

    What are the device specifications for installing the RemotePC app on my mobile?

    RemotePC application is compatible with all Android devices and Chromebooks. The RemotePC app is compatible with iPhone, iPad, iPod touch and Android devices. Install the app on iOS devices (version 13.0 or higher) and on Android devices (version 7.0 or higher).

    Note: Samsung devices with versions below 8 support control and data input. Non-Samsung devices with versions below 8 support view-only mode.

    Are there any shortcuts to use the RemotePC app?

    Yes, there are some handy hints that you can choose to easily use the RemotePC app.

    To view these hints,

    1. Launch the RemotePC application and log in.
    2. Tap .
    3. Tap 'Instructions' to view the hint screen.

    RemotePC

    Can I ensure my credentials are auto-saved?

    Yes. On enabling, RemotePC can save your email address as well as Personal Key to ensure faster logins.

    To enable,

    1. Launch the RemotePC application and log in.
    2. Tap Setting.
    3. Tap the 'Remember me' slider button. Your email address will be shown every time in the email field in the 'Login' screen.
    4. While establishing the remote connection, in the authentication pop-up, tap the 'Remember me' checkbox to save your 'Personal Key'/'System Authentication' (SAUTH).

    Is it possible to restart a remote computer while accessing it from my mobile device?

    Yes, you can restart a remote computer while accessing it from your mobile device.

    To restart,

    1. Launch the RemotePC application and log in.
    2. Tap the remote computer that you want to restart.
    3. From the options that appear, tap 'Restart'.

    Note:

    What is the function of 'Comments'?

    Comments can be added on the devices that are configured to the RemotePC account irrespective of their status. It can be used as a reference for RemotePC users to identify their remote devices. You can also add descriptions for all the devices in your RemotePC account. This is helpful especially when multiple users connect to the same device. Users can check if there are any instructions or specifications before connecting to any device.

    To add comments,

    1. Log in to your RemotePC account.
    2. Tap on any device where you wish to add comments.
    3. Tap 'Comments' and you can add comments in the text placeholder at the bottom of the screen.
    4. Tap Action to add the comment for the device.

    Note: Once a comment is added, you cannot delete or edit the comment.

    To add description,

    1. Log in to your RemotePC account.
    2. Tap on any device where you wish to add description.
    3. Tap Action to add a description to the device. Tap Action to edit the description.

    How do I send keyboard inputs?

    To send keyboard inputs,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action and the on-screen keyboard appears. Use the on-screen keyboard to type without an actual keyboard on your remote computer.

    To enable keyboard auto-pop,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action.
    4. Enable 'Keyboard auto-pop'.

    To use special functions like Ctrl, Shift, Alt, etc., click Action for Android and in iOS, these are present above the keyboard.



    RemotePC

    Is it possible to use arrow keys while accessing my computer via a mobile device?

    Yes, you can use arrow keys for moving the cursor while accessing your remote computer via a mobile device.

    To use arrow keys,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action.
    4. Tap 'Layout Control' and enable 'Arrow Keys'. The arrow keys will pop up on the screen.

    To disable arrow keys,

    1. Tap Action.
    2. Tap 'Layout Control' and disable 'Arrow Keys'. The arrow keys will disappear on the screen.

    Is it possible to use the scrollbar while accessing my computer via a mobile device?

    Yes, you can use the scrollbar to move the window up or down while accessing your remote computer via a mobile device.

    To use scrollbar,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action.
    4. Tap 'Layout Control' and enable 'Scrollbar'. The scrollbar will pop up on the screen.

    To disable scrollbar,

    1. Tap Action.
    2. Tap 'Layout Control' and disable 'Scrollbar'.

    Can I drag and move the arrow keys and scrollbar controller across my screen?

    Yes, you can move the arrow keys and scrollbar controller across the screen.

    To drag and move,

    1. Launch the RemotePC application and log in.
    2. Connect to an online computer, and establish connection.
    3. Tap Action > tap 'Layout Controls'.
    4. Enable 'Arrow Keys' and 'Scrollbar'.
    5. Tap Action beside the arrow keys or scrollbar controller and drag it to your desired location.

    Is it possible to toggle from touch to mouse interactions while accessing my remote computer from mobile?

    Touch interactions are activated by default during a remote session with four-way gear option Action. To view the four-way gear, zoom in on your remote device.

    In Android,

    • Under touch mode, you can disable 'One Finger Pan' to view the four-way gear. To disable four-way gear, tap Action, tap on the arrow beside the toggle button, and tap 'One Finger Pan'.
    • Under mouse mode, tap the arrow beside the toggle button and enable 'Show Mouse Buttons' to enable mouse buttons.

    To toggle between touch mode and mouse mode,

    For Android,

    • Tap Action > tap 'Touch Mode' or 'Mouse Mode'.

    For iOS,

    • Tap Action and enable 'Track Pad' for mouse mode and disable 'Track Pad' for touch mode.

    Can I lock the remote computer screen from my mobile device?

    Yes, you can lock the remote computer screen from your mobile device during a remote session.

    To lock instantly,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action. Tap 'Lock Options' and select 'Lock Computer' or enable 'Lock on Session End'. You can also tap 'Sign Out'/'Logout' to log out from the user account on the remote device.


    How can I lock the remote computer using Ctrl-Alt-Del from my mobile device?

    To lock your remote computer (Windows) using your mobile device,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action.
    4. Tap 'Ctrl+Alt+Del'. The options to remotely lock the remote computer, or start the task manager, etc. options are available.
    In Mac, the option to 'Force Quit' will appear.

    How can I block remote input?

    To block remote input,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action > 'Privacy Features'.
    4. Tap 'Block Remote Input' to enable this feature. Tap again to disable block remote input.

    What is 'Blank Host Screen'?

    The 'Blank Host Screen' prevents users at the remote end from viewing your remote computer.

    To blank your remote screen,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Action > 'Privacy Features'.
    4. Tap 'Blank Host Screen' to enable this feature. Tap again to disable the blank host screen for users at the remote end.

    Can I record my remote session?

    Yes, you can record a remote session.

    To initiate session recording,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer and establish a connection.
    3. Tap Action > 'Session Recording'. The session recording will commence.
    4. To stop the recording, tap Action > 'Session Recording'. Alternatively, tap the recording timer shown at the top left corner.
    5. The session recording will be stopped and the file will be saved in the 'Photos' folder of your device.

    What are the options available for session recording on my device?

    For iOS:

    • Auto session recording:

      To enable auto session recording,

      1. Launch the RemotePC application and log in.
      2. Go to the 'Settings' screen. Enable 'Session Recording'.

    The session recording will start automatically once you establish a remote connection.

    For Android:

    • Auto session recording:

      To enable auto session recording,

      1. Launch the RemotePC application and log in.
      2. Go to the 'Settings' screen. Tap 'Session Recording' and enable 'Auto Session Recording'.

    The session recording will start automatically once you establish a remote connection.

    Additionally, these options are available on Android devices:

    • Folder name: You can provide a folder name for the recordings to save under the 'DCIM' folder of your device. To provide or rename the folder,

      1. Launch the RemotePC application and log in.
      2. Go to the 'Settings' screen. Tap 'Session Recording' and go to 'Save Session Recordings'.
      3. Enter the name and tap 'Save'. The recordings will be saved in this folder.

    Set storage limit: You can set a storage limit for your saved recordings. Note that if the storage limit is exceeded, then the previous session recordings with default file name will be automatically deleted to allow storage space for the new session recordings. To set storage limit:

    1. Launch the RemotePC application and log in.
    2. Go to the 'Settings' screen. Tap 'Session Recording' and go to 'Set Storage Limit'.
    3. You can set the storage limit from 0 MB to 40,000 MB. To set unlimited file storage, set the storage limit to 0 MB.

    Is it possible to restart my remote computer during the remote session?

    Yes, to restart remote machine during in-session mode,

    1. Launch the RemotePC application and log in.
    2. Connect to an online computer, and establish connection.
    3. Tap Action > tap 'Restart Options'.
    4. Choose 'Restart' or 'Restart in Safe Mode'.

    Is it possible to transfer files from my mobile device to the remote computer?

    Yes, there are two ways to transfer files from your mobile device to the remote computer and vice versa.

    Transfer files offline:

    1. Launch the RemotePC application and log in.
    2. Tap on an online remote machine from your local device and select 'File Transfer'.
    3. Select the file you wish to transfer and tap 'Continue'.
    4. Select the destination in the remote machine and tap 'Drop here', to transfer the files.

    Transfer files in-session:

    1. Launch the RemotePC application and log in.
    2. Connect to a remote machine and tap Action > 'File Transfer'.
    3. Select the file you wish to transfer and tap 'Continue'.
    4. Select the destination in the remote machine and tap 'Drop here', to transfer the files.

    How do I transfer files from a remote computer to my mobile device?

    To receive files/folders from the remote computer,

    1. Launch the RemotePC application and log in.
    2. Tap on the remote computer and select 'File Transfer'.
    3. Tap on the 'Remote' tab to transfer files from remote computer to the mobile device.
    4. Select the file you wish to transfer and tap 'Continue'.
    5. Select the destination in the remote machine and tap 'Drop here', to transfer the files.

    You can check the logs by logging to your RemotePC web account.

    How do I drag and drop files?

    You can drag and drop files/folders using touch or mouse interactions.

    To drag and drop using touch interaction,

    1. Launch the RemotePC application and log in. Establish a remote connection.
    2. Tap the required file/folder to select.
    3. Move the finger to drag the selected item to the desired location and release the finger to drop the item.

    To drag and drop using mouse interaction,

    1. Hover the mouse cursor over a file/folder and long press the on-screen left mouse button.
    2. Move the finger to drag the selected item to the desired location.
    3. Tap the on-screen left mouse button to drop in the respective location.

    Can I chat during a remote session?

    Yes, you can chat with your colleague at the remote end during a remote session.

    To chat,

    1. Launch the RemotePC application and log in.
    2. Establish connection with an online computer.
    3. Tap utility icon.
    4. In the menu that appears, tap 'Chat'.
    5. The Chat screen appears. Enter your message in the 'Type Message' field and tap 'Send'.

    Note: The conversation between the local and remote computer is displayed in 'Your Conversation' / 'Your chat conversation' field. You will also receive chat notifications when the application is minimized.

    Is it possible to make notes on my remote computer screen?

    Yes, you can add Sticky Notes on your remote computer during a remote session.

    To add a sticky note,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap utility icon.
    4. Tap 'Sticky Note'.

    Note: You can save and view the same after the remote session ends, in an offline mode.

    Is it possible to use Whiteboard while accessing my computer via a mobile device?

    Yes, you can use Whiteboard to draw on the remote screen and collaborate effectively while accessing from your mobile device.

    To use Whiteboard,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap utility icon.
    4. Tap 'Whiteboard'. The Whiteboard panel will pop up on the screen.

    You can choose from the following options:

    • Touch / Cursor: Based on the current selection of touch or mouse interactions in the RemotePC app, the touch or cursor option will be selected by default for Whiteboard.
    • Pen: Select to draw on the remote screen. Choose a line size or color of your preference.
    • Eraser: Select to clear parts of the drawing on the screen. Choose a suitable size for the eraser.
    • Capture: Select to capture a screenshot; the screenshot will be saved on the remote computer desktop under the 'RemotePC Whiteboard' folder.
    • Clear: Select to clear the entire drawing on the remote screen.
    • Show / Hide: Select to show or hide the Whiteboard.
    • Full Screen: Select to enter fullscreen mode.
    • Close: Select to quit Whiteboard.

    Can I play music and watch videos on the remote computer?

    Yes, you can play music and watch videos on the remote computer from your mobile device. To do so, you need to first enable Remote Sound on your device.

    To enable Remote Sound,

    1. Launch the RemotePC application and log in.
    2. Establish connection with an online computer.
    3. Tap .
    4. For Android: Tap 'Enable Remote Sound'.

      For iOS: Enable 'Remote Sound'.

      Note: Remote Sound has to be enabled manually during each session.

    To disable remote sound,

    1. Tap .
    2. For Android: Disable 'Enable Remote Sound'.

      For iOS: Disable 'Remote Sound'.

    Can I enable background audio for my remote computer?

    Yes, background audio is enabled by default for your remote computer from your mobile device. This helps you to listen to remote sound when the application is minimized.

    To enable background audio if disabled,

    1. Launch the RemotePC application and log in.
    2. Connect to an online computer, and establish connection.
    3. Tap RemotePC.
    4. Select 'Run In Background Options'.
    5. Enable 'Keep Audio In Background'.

    Disable the same to turn off background audio on your remote computer.

    How do I enable 'Picture-in-Picture' mode for my remote computer?

    Picture-in-picture mode helps you to access other applications on your phone while accessing a remote computer. This option is enabled by default.

    To enable picture-in-picture mode if disabled,

    1. Launch the RemotePC application and log in.
    2. Connect to an online computer, and establish connection.
    3. Tap RemotePC.
    4. Tap 'Run In Background Options' and enable 'Picture In Picture' mode.

    Note: Picture-in-picture feature is supported only on Android devices with versions 12 and above.

    If my remote computer has multiple monitors, is it possible to switch between them from my Android device?

    Yes, you can toggle between the multiple screens of your remote computer while accessing it remotely from your android device.

    To switch monitors,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap to switch from primary to secondary monitor and vice versa.

    If more than one monitor is configured,

    Tap to shift to the next monitor. Alternatively,

    1. Tap and select from the list of monitors.

    Can I access computer files and folders remotely from my mobile?

    To access the files/folders of a configured computer,

    1. Launch the RemotePC application and log in.
    2. Tap on any online or in-session computer, and select 'File Access'.

      RemotePC
    3. Enter the 'Personal Key' and 'System Authentication' credentials (if applicable) to authenticate your access and tap 'Connect'.

      You can now access and manage the files and folders on the computer. You can check the logs by logging to your RemotePC web account.

    How do I remotely upload files and folders to a computer from my mobile?

    To upload files,

    1. Launch the RemotePC application and log in.
    2. Tap on the remote machine you want to access and tap 'File Access'.
    3. Tap on the folder where you wish to upload the files. Tap .
    4. Select the file/folder you wish to upload and tap 'Upload'. The file will be uploaded to the selected destination.

    To upload all the files, tap on the RemotePC present at the top right of the screen and tap 'Select All'. Tap 'Upload' and the files will be uploaded to the selected destination.

    How do I download remote computer files and folders from my mobile?

    To download files,

    1. Launch the RemotePC application and log in.
    2. Tap on the remote machine you want to access and tap 'File Access'.
    3. Tap RemotePC beside the file you wish to download and tap 'Download'. The file will be downloaded on your mobile device.

      To download the folder, long-press on the folder and tap 'Download'. The folder will be downloaded on your mobile device.

      To download all the files, tap on the RemotePC present at the top right of the screen and tap 'Select All'. Tap 'Download' and the files will be downloaded.

      Note:
      Android: All the files and folders will be downloaded to the 'Downloads' folder of the device.
      iOS: All the files and folders will be downloaded to the root folder of the device.

    How to delete remote computer files and folders remotely from my mobile?

    To delete files,

    1. Launch the RemotePC application and log in.
    2. Tap on the remote machine you want to access and tap 'File Access'.
    3. Tap RemotePC beside the file you wish to delete and tap 'Delete'. In the pop-up confirmation, tap 'Delete'. The file will be deleted.

      To delete the folder, long-press on the folder and tap 'Delete'. The folder will be deleted on your mobile device.

      To delete all the files, tap on the RemotePC present at the top right of the screen and tap 'Select All'. Tap 'Delete' and in the pop-up confirmation, tap 'Delete' to delete the files.

    Can I restrict text copy-paste actions between computers during a remote session?

    Yes, you can restrict text copy-paste action between computers during a remote session.

    To control text copy-paste action,

    1. Launch the RemotePC application and log in.
    2. Connect to an online computer and establish a connection.
    3. Tap utility icon > 'Clipboard Sync'.
    4. There are two options to control:
      • From Local to Remote devices: This option allows you to copy text from the local device and paste in the remote device. Disable this option to restrict this action.
      • From Remote to Local devices: This option allows you to copy text from the remote device and paste in your local device. Disable this option to restrict this action.

    By default, the clipboard actions are allowed in the RemotePC application.

    How do I copy and paste the texts from local to remote devices on OS level screens?

    Normally, the OS level screens (for example: lock screen) do not support the 'paste' action.

    To copy and add the texts in these screens,

    1. Launch the RemotePC application and log in.
    2. Connect to a MAC/Linux online computer and establish a connection.
    3. Minimize the RemotePC application to copy the text from your local device.
    4. Copy the text and go to the RemotePC application.
    5. In iOS, tap 'Allow Paste' in the clipboard permission pop-up screen. This pop-up appears every time you copy a text from a local device during in-session mode.
    6. Place the cursor where you wish to paste the text in the remote machine.
    7. Tap Action > 'Allow Clipboard Actions' > Select 'Send Clipboard as Keystrokes'.
    8. The text will automatically appear without any 'paste' action.

    Note:

    • This functionality does not work for Windows and Android as host devices.
    • The maximum limit for copying is 100 characters.

    What is a Group? How can I create a Group?

    A group is a collection of computers.

    To create a computer group,

    1. Launch the RemotePC application and log in.
    2. Tap Tap displayed in the menu bar.
    3. Enter a name in the 'Create Group' field.
    4. Tap 'OK'.

    How can I rename a group name?

    To rename a group name,

    1. Launch the RemotePC application and log in.
    2. Tap a group name. Tap Tap.
    3. From the options that appear, tap 'Rename Group'.
    4. Enter a new name in the 'Rename Group' field.
    5. Tap 'OK'.

    How do I delete a group?

    To delete a group,

    1. Launch the RemotePC application and log in.
    2. Tap a group name. Tap Tap.
    3. From the options that appear, tap 'Delete Group'. A popup with an alert message will appear.
    4. Tap 'OK' to delete the group.

    Is it possible to move computers between groups?

    Yes, you can move computers between groups.

    To move,

    1. Launch the RemotePC application and log in.
    2. Tap a group name. The list of computers in the group will appear.
    3. Tap a computer name, and in the options that appear, tap 'Move'.
    4. In the 'Move Computer' screen, select the required group where you want to move the computer.
    5. Tap 'Move'.

    Can I remove or rename a computer from within a group?

    Yes, you can remove or rename a computer from within a group.

    To remove a computer,

    1. Launch the RemotePC application and log in.
    2. Tap a group name. The list of computers in the group will appear.
    3. Tap a computer name, and in the options that appear, tap 'Remove'.
    4. Tap 'OK' in the popup that appears, to remove the computer from the group.

    To rename a computer,

    1. Tap a group name. The list of computers in the group will appear.
    2. Tap a computer name, and in the options that appear, tap 'Rename'.
    3. Enter a new name in the 'Rename Computer' field.
    4. Tap 'OK'

    How can I view session info?

    To view session info,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Tap Setting.
    4. Tap 'Session info'.

    You can view the version, connection type, host name, and session duration details here.

    Can I adjust the screen resolution of my device?

    Yes, you can change and adjust the screen resolution of your device.

    To change screen resolution,

    1. Launch the RemotePC application and log in.
    2. Tap Setting.
    3. Tap 'Resolution', and choose the screen resolution which you wish to set.

    Does RemotePC support Dark mode on my phone?

    Yes. RemotePC supports Dark mode for Android OS version 10.0 and above.

    How do I end an ongoing remote session?

    To end an ongoing remote session,

    1. Tap Delete.
    2. Tap 'Disconnect'.

    During a remote session can I move the tabs open in the remote computer?

    Yes, you can move the tabs opened in the remote computer during a remote session. When the connection is established, by default 'Touch mode' will be activated. Drag the required tab on the remote computer. In 'Mouse mode', hold the Delete and select the tab to shift it to the desired place in the remote computer.

    How do I right-click on my remote computer screen?

    To right-click on your remote computer screen while accessing from your mobile device, long press on the location where you want to right click.

    Is it possible to print documents on my remote computer during a session?

    Yes, you can print documents and images that are on your remote computer while accessing it from your mobile device.

    To print,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Select the file on the remote computer that you wish to print.
    4. Open the document and use the Print command (or Ctrl+P).
    5. Select the virtual 'RemotePC Printer' in the window and tap 'Print'.
    6. From the print window, choose a printer by tapping 'Printer' for iOS / 'Select a printer' for Android.
    7. Modify the settings for number of copies to be printed, paper size, orientation etc.
    8. Tap 'Print' for iOS / Action for Android, to print the document.

    Note: Remote printing option will be disabled if more than one user is connected remotely to the same machine.

    What is the benefit of enabling LAN?

    On enabling local area network (LAN) the performance of the session screen will be faster, provided you are on the same network.

    To enable LAN,

    1. Launch the RemotePC application and log in.
    2. Tap Setting.
    3. Enable 'LAN'.

    What is Wake-on-LAN (WOL) in RemotePC?

    Wake-on-LAN in RemotePC lets you wake up your offline remote computers to establish a connection from anywhere. Enable WOL in the RemotePC application and turn on an offline remote computer using any of the following options:

    • Through Local Network
    • Through a Public IP

      Note: Public IP address is the globally unique IP address assigned by your Internet Service Provider (ISP) which can be accessed over the internet.

    Learn more about hardware requirements and settings configuration needed to successfully enable WOL in Windows machines for WOL.

    Note: This functionality is currently not supported for Mac.