Understanding misuse by scammers
As with many remote access and support software, scammers have attempted to misuse the RemotePC™ HelpDesk software for fraudulent activities. They may pose as support personnel from legitimate companies and ask to access your system and then get a hold of sensitive information or sell their product as the supposed solution to a problem on your device.
RemotePC™ is committed to educating and promoting the safe use of our products. We stand firmly against scamming activities and also misuse of our software.
It is important to note that RemotePC™ does not endorse or participate or be accountable for any scamming activities. We condemn such fraudulent practices.
Security measures in RemotePC™ HelpDesk
RemotePC™ HelpDesk incorporates features like military-grade encryption, multi-factor authentication, and enhanced user control to ensure data protection and prevent unauthorized access.
- You have complete control over the permissions granted to remote sessions.
- RemotePC™ HelpDesk ensures safe data transfer by incorporating 256-bit AES encryption, thereby minimizing the risk of data breach or exposure to scams.
- RemotePC™ HelpDesk supports multi-factor authentication (MFA) for extra layers of protection, minimizing fraudulent access to accounts.
How to protect yourself from scammers?
- 1 Verify contact before granting access
- 2Do not share any financial information
- 3Install apps from verified sources
- 4Trust RemotePC™ for technical support for all our products
- 5Take your time and avoid rushed decisions
Scammers impersonate legitimate companies or use social engineering tactics to urge you to grant remote access and gain control over your devices. Ensure that technical support representatives contact you via their verified channels only. Do not trust someone who reaches out to you unexpectedly. Examine the key elements of the email address to determine whether it is from a legitimate company. Review the technician's display name and country before verifying their identity. Avoid engaging with technical support invites from suspicious email addresses. Instead, reach out directly to the organization using their official contact information to ensure you’re communicating with legitimate support.
Avoid sharing sensitive information like credit card details or passwords if a remote user claims to assist with the payment process for a service or product. Screen sharing or granting access is unnecessary for the payment process.
Download the RemotePC™ HelpDesk app solely from our official website or trusted sites only. Always use the latest version of the application on your devices to stay protected against potential security vulnerabilities.
For assistance with any RemotePC™ software, rely on support directly from the RemotePC™ website. Avoid seeking third-party support, even if they claim to offer help at a lower price.
Only grant full access if you are certain it is necessary and safe. Scammers can make you feel pressured to make hasty decisions. They may pressure you to grant full access or control of your device, while claiming a temporary technical issue, and hide the screen from you, ultimately causing you to lose control of your device.
I've been scammed, what should I do now?
If you shared any financial information, immediately contact the bank to check for any unauthorized transactions. Change the password for your payment method right away to prevent further compromise.
If you are unsure, take action to stop a scam
You can interrupt the potential remote access or control the scammer might have gained over your device by shutting down your device. If your device screen is hidden from you by the scammer, force a shut down using the power button or remove the device battery or disconnect the internet connection. This will completely terminate any active programs running in the background and interrupt the remote access.
Report a scam
If you have been contacted by someone to access your device via RemotPC™ HelpDesk and suspect it may be a scam, kindly share your experience with us by filling out the form below. Your input will assist us in our investigations and help prevent future scams.
Scam Call Awareness
