| Why RemotePC™ HelpDesk is better: | RemotePC™ HelpDesk | LogMeIn Rescue |
|---|---|---|
| Free-trial | 30-day free trial | 14-day free trial |
| Pricing | On-demand remote support at |
The base plan is available at a discounted annual price of $1,299.00 |
| Performance | Provides near-real-time response at most locations | Slower than RemotePC HelpDesk # |
| Pay per technician | Create unlimited technician accounts within your account at no additional cost | Every 'seat' or active technician account over the subscribed plan is billed at $1,299 / seat |
| Connect via web | Connect to customers computer from your web browser, without any software installation | The Technician Console can be run in a web browser only on Windows computer and requires installing a software client on technician computer |
| Video chat | Interact with customers using video or text chat | Customers need to install Rescue Lens app on their mobile devices and configure remote session, to stream live video to technician |
| Multiple concurrent sessions | Technicians can attend to multiple support requests simultaneously | Technicians can maintain 10 active sessions at a time |
* The 90% offer is applicable for the first year only. You need to provide proof of your LogMeIn Rescue account.
# Performance results are based on feedback from internal tests and professional reviews.