Getting Started

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General

faq What is Remote Desktop?
faq What is Remote Desktop viewer?
faq Is Remote Desktop private and safe?
faq How does Remote Desktop enable fast remote access?

Remote Access

faq Can I access my Windows computers remotely from any computer?
faq What are the requirements for remote access via Remote Desktop?
faq How do I configure my RDP-based Windows devices for remote access?
faq How to get started with Remote Desktop?
faq How do I establish a remote connection from a web browser?

Remote Deployment

faq How do I deploy Remote Desktop via Group Policy (GP) using MSI and MST files?
faq How do I create an MST file via Orca tool?

Manage

faq What options are available to manage my computers?
faq How do I configure the remote audio settings?
faq Can I send keyboard shortcuts (such as Ctrl + C) to the remote computer during a remote session?

Device Redirection

faq What is device redirection?
faq How do I access local devices and resources in a remote session?
faq Can I print the files stored on my remote computer?
faq Can I access video-capturing devices during remote sessions?

What is Remote Desktop?

Remote Desktop allows you to remotely access your RDP-based Windows computers and servers anytime, from anywhere. It provides a fast and secure remote access solution that does not need you to configure VPN, Microsoft RDP Gateway, public servers/IP, or firewall changes. You can access your work, share files / folders, and manage your computer as if you are sitting in front of it. Remote Desktop is suitable for remote work, remote learning, and work-from-home (WFH) initiatives.

What is Remote Desktop viewer?

The Remote Desktop viewer is the desktop application that allows you to access your remote Windows computers and servers anytime, from anywhere.

Is Remote Desktop private and safe?

Yes, Remote Desktop offers a secure and private solution for accessing remote computers and servers. Once you establish a connection with your faraway computer, it will display the lock screen and not accept mouse and keyboard input from the remote end. You can continue working on your critical data without compromising privacy. Further, the end-to-end encrypted RDP connection ensures your remote sessions are fully protected and data is secure during transit.

How does Remote Desktop enable fast remote access?

Remote Desktop optimizes RDP-based access thus enabling fast access. For most locations, the RDP connections via Remote Desktop may allow nearly 60 Frame Per Second (FPS). This makes gaming, 3D designs, and related remote access possible.

Can I access my Windows computers remotely from any computer?

You can access your RDP-based Windows computers and servers remotely from any PC or Mac via the Remote Desktop viewer. You can also access these computers and servers from any browser.

Note: You can use Mac to access your RDP-based devices. However, you cannot add Mac systems for remote access.

What are the requirements for remote access via Remote Desktop?

The following are the requirements for connecting to a remote Windows computer via Remote Desktop:

  • Both the local and the remote computers must have an active internet connection.
  • The Remote Desktop agent should be installed on the remote computer/server and enabled for remote access.
  • You can either install the Remote Desktop viewer on your local computer or access your Remote Desktop account via any browser.
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  • Microsoft Remote Desktop client should be installed on the local computer.
  • Note: Microsoft Remote Desktop client is preinstalled on Windows systems. To connect via Mac, you will need to install the Microsoft Remote Desktop client. Download link for Mac.

How do I configure my RDP-based Windows devices for remote access?

To configure your RDP-based computers and servers for remote access,

  1. Sign in to your Remote Desktop account via any browser.
  2. Click 'Add Computer'.
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  3. Click 'Download Agent' and install the agent on your computer.
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  4. You will be signed in to the agent software and remote desktop access will be enabled by default.

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How to get started with Remote Desktop?

To get started with Remote Desktop,

  1. Download and install the Remote Desktop agent on the RDP-based Windows computer / server you want to remotely access.
    (Download the agent from the 'Add Computer' section of the web application. Or from the 'Downloads' page.)
  2. Sign in to the agent software and click 'Yes' to add your computer for remote access.
    Note: If you are signed in via web, you will be automatically signed in to the agent software.
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  3. Download and install the Remote Desktop viewer to remotely access the RDP-based devices added to your account.
    (Download the Remote Dekstop viewer from the web application. Or from the 'Downloads' page.)
    Alternatively, access via the web browser.
  4. Sign in to the Remote Desktop viewer.
  5. Click 'Connect' corresponding to the remote computer you want to access.
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  6. Enter your system credentials and click 'OK' to connect from your Windows account.

    Note:

    1. To connect independent of your Windows account, click 'More choices', select 'Use a different account' , enter the system credentials of the remote device, and click 'OK'.
    2. You can use multiple computers / Remote Desktop viewers to connect to a computer simultaneously.
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When you sign in to your account via a web browser, clicking 'Connect' against a computer will download the RDP file. Run this file, enter your system credentials, and click 'OK' to connect.

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How do I establish a remote connection from a web browser?

You can remotely access the Windows computers and servers added to your account via any web browser if the Microsoft Remote Desktop client is installed on your local computer.
The Microsoft Remote Desktop client is preinstalled on Windows computers and servers. In the case of Mac computers, download and install the application.

To establish a remote connection from a web browser,

  1. Sign in to Remote Desktop via any browser. The 'Computers' tab will display all the devices added to your account.
  2. Click 'Connect' against the computer / server you wish to remotely access. This will download an RDP file.
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  3. Use the Microsoft Remote Desktop client to open the RDP file.
  4. Enter your system credentials and click 'OK' to connect from your Windows account.
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  5. Note: To connect independent of your Windows account, click 'More choices', select 'Use a different account', enter the system credentials of the remote device, and click 'OK'.

How do I deploy Remote Desktop via Group Policy (GP) using MSI and MST files?

You can deploy Remote Desktop on multiple Windows computers in one go by setting up a Group Policy on the host server.

  1. Launch 'Group Policy Management Editor'.
  2. Go to 'Computer configuration' > 'Policies' > 'Software Settings' > 'Software installation'.
  3. Right-click 'Software Installation', hover over 'New', and click 'Package'.
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  4. Locate the shared folder, where the Remote Desktop MSI installer package is shared over the network. Select the package and click 'Open' to add to the software installation container.
  5. In the popup that appears, select the 'Advanced' radio button and click 'OK'.
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  6. Navigate to the 'Advanced Deployment Options' tab, select 'Ignore language when deploying this package', and click 'OK'.
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  7. Go to the 'Modifications' tab in the 'Remote Desktop Setup Properties' section to add the MST file you just created. Click here to know how to create an MST file via Orca tool.
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To deploy Remote Desktop on devices,

  1. Open the command prompt, add the command gpupdate /force and click 'Enter'.
  2. Reboot the computer (required).
  3. After system reboot, Remote Desktop will be deployed.

How do I create an MST file via Orca tool?

To create a Remote Desktop .mst file,

  1. Install Orca.
  2. Download the latest Remote Desktop .msi file.
  3. Navigate to the MSI file location, right-click the file and select 'Edit with Orca'.
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  4. In the menu that appears, click 'Transform' and then select 'New Transform'.
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  5. Navigate to the 'Property Tab' and in the 'Add Row' tab, add 'Configuration ID', which is a mandatory parameter. In order to configure optional parameters, add additional rows.
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  6. Note: Configuration ID is displayed in the 'Add Computer' section of your web account. Click 'Copy Link' to copy it.

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  7. Go to 'Transform', select 'Generate Transform' to complete the MST creation.
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  8. Deploy with MSI and MST files

What options are available to manage my computers?

All the Windows computers and servers added to your account will be displayed in the 'Computers' tab of the web application. Click setting-icon and use the options to 'Rename' the computer, 'Disable' the computer to remote access, and 'Remove' the computer from the account.

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On the Remote Desktop viewer, click dd-icon corresponding to the computer you want to manage to view these options.

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How do I configure the remote audio settings?

To manage your remote audio settings,

  1. Sign in to Remote Desktop via any browser.
  2. Navigate to the 'Settings' tab.
  3. In the 'Remote Audio Playback' section, select your output source for remote sound: 'Play on the remote computer', 'Play on local computer', or 'Do not play'.
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  4. In the 'Remote Audio Recording' section, you can select 'Do not record' and disable remote session recording.
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    Alternatively, you can select 'Record from this computer' and choose to save the session recording in the local computer.

Can I send keyboard shortcuts (such as Ctrl + C) to the remote computer during a remote session?

Yes, you can send keyboard shortcuts (such as Ctrl + C) to the remote computer during a remote session by configuring the keyboard input settings.

To enable,

  1. Sign in to Remote Desktop via any browser.
  2. Go to the 'Settings' tab.
  3. In the 'Keyboard Input Settings' section, select the 'To the remote computer' checkbox.
    Alternatively, select 'To local computer only when using full screen' if this option is more suitable.
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  4. Click 'Save Changes'.

What is device redirection?

The device redirection feature allows you to access your local devices and resources such as printers, clipboard, smart cards, ports, drives, video capture devices, and PnP devices in remote sessions.

How do I access local devices and resources in a remote session?

To make a local device or resource available in a remote session,

  1. Sign in to Remote Desktop via any browser.
  2. Navigate to the 'Settings' tab.
  3. In the 'Local Devices and Resources' section, select the devices and resources you want to access in the remote sessions.
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  4. Click 'Save Changes'.

Can I print the files stored on my remote computer?

Yes, you can print documents and other files stored on your remote computer by adding a local printer as a resource for remote sessions.

To access your local printer during a remote session,

  1. Sign in to Remote Desktop via any browser.
  2. Navigate to the 'Settings' tab.
  3. In the 'Local Devices and Resources' section, select 'Printers'.
    Note: Only the printers that are connected to the local computer will be added.
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  4. Click 'Save Changes'.

Can I access video-capturing devices during remote sessions?

Yes, you can use video recording devices, external microphones, PnP devices, smart cards, and ports by adding them as resources for remote sessions.

To add resources to remote sessions,

  1. Sign in to Remote Desktop via any browser.
  2. Navigate to the 'Settings' tab.
  3. In the 'Local Devices and Resources' section, select the required resources.
    Note: Only the devices and resources connected to your local computer will be added.
  4. Click 'Save Changes'.