x` RemotePC™ (Remote Desktop) - Remote Access FAQs

    Remote Access via Desktop

    If your question is not addressed below, please contact us through our support form and we'll get back to you shortly.

    General

    faq What is RemotePC?
    faq What are 'Computer Name' and 'Personal Key'?
    faq What are the checks to be made before connecting to a remote computer?
    faq Which version of Mac OS X is supported for the RemotePC application?
    faq Which distributions/versions of Linux OS are supported for the RemotePC application?
    faq Do I need a monitor to remotely access Linux systems with a graphical user interface?
    faq How do I access Linux systems without graphical user interface (minimal installation of OS)?
    faq How to remote configure a Linux machine using SSH?
    faq What are the operations I can perform using RemotePC on my Linux system?
    faq Can I remotely access a Linux machine running on Wayland desktop session?
    faq Can I launch the RemotePC Linux application at the root level?
    faq How can I avoid my remote Linux machine from going offline after reboot?
    faq Can I access my Raspberry Pi computers with RemotePC?
    faq Do I need to pre-authorize RemotePC in Mac OS Mojave for remote access?
    faq How do I pre-authorize RemotePC in Mac OS Catalina for remote access?
    faq How do I pre-authorize RemotePC in Mac OS Catalina for access to files and folders?
    faq How to enable RemotePC related background items for Mac OS Ventura 13.0?
    faq On trying to install the RemotePC Windows application I'm getting the message "The App You're Trying To Install Isn't A Microsoft-Verified App". What should I do?
    faq What are the options available in the RemotePC tray?
    faq What are the different states of RemotePC?
    faq What should I do to restart a remote computer?
    faq How can I restart my Mac system that is FileVault enabled?
    faq What happens when I clone computers and VMs with RemotePC pre-installed?

    Access

    faq How do I get started with RemotePC?
    faq How do I configure my computer for remote access?
    faq How do I view and access my remote computers?
    faq Can multiple simultaneous connections be established with the same remote computer?
    faq Can I remotely access a Mac from a Windows or Linux computer?
    faq How do I connect to a specific RDP Session on a server?
    faq What do the options under 'Always-ON Remote Access' tab signify?
    faq I forgot the Personal Key of my computer. How can I reset it?
    faq How do I auto-record my remote sessions?
    faq How do I clear stored personal key credentials from the desktop application?
    faq How do I disconnect a remote session on a Linux machine?
    faq Can I share a computer with my users?

    View

    faq Can I scale the remote computer's desktop screen to fit within my local computer window?
    faq Can I switch between multiple monitors of the remote computer?
    faq Does RemotePC support multi screens (monitors)?

    Utilities

    faq Can I transfer files between computers?
    faq How do I transfer files / folders without starting a remote session?
    faq Can I chat during a remote session?
    faq Can I video chat with remote users?
    faq Can I record the remote session activities?
    faq Can I make notes on my remote computer screen? If yes, how?
    faq How do I use Whiteboard during a remote session?
    faq Can I play music and watch videos on the remote computer?
    faq I can not hear audio from my remote Linux machine. What should I do?

    Actions

    faq Can I use keyboard shortcuts (such as Ctrl + C) on my remote computer during a remote session?
    faq Can I lock the partner computer screen?
    faq What is 'Blank Host Screen'?
    faq Can I block keyboard and mouse input for remote computers?
    faq Can I redirect my local microphone input to the apps/services on the remote computer?

    Groups

    faq What is a Group? How can I create a Group?
    faq How can I rename a group name?
    faq How do I delete a group?
    faq Is it possible to move computers between groups?
    faq Can I remove or rename a computer from within a group?

    Other Functions

    faq Can I print documents on my remote computer?
    faq Can I use the RemotePC application via VPN (Virtual Private Network)?
    faq Can I end an ongoing session when my computer is getting accessed?
    faq How can I rename or remove configured computers from my account?
    faq How can I create desktop shortcuts for my remote computer?
    faq How can I delete desktop shortcuts for my remote computer?
    faq Can I drag and drop files/folders between my local and remote computer?
    faq Can I copy-paste files and folders between remote computers?
    faq How can I configure Proxy Settings to use the RemotePC application?
    faq How do I uninstall RemotePC?

    Wake-On-LAN

    faq What is Wake-on-LAN (WOL) in RemotePC?
    faq How do I enable WOL in RemotePC?
    faq How do I wake up an offline remote computer via WOL?

    What is RemotePC?

    RemotePC allows you to access and manage your distant computers anytime, from any device - given that the computer has an active Internet connection and the RemotePC application installed on it. You can login to your office or home computer from anywhere, manage your files and work on your computer - as though you were sitting right in front of it. You can also invite an associate to access your computer to work on a presentation or help troubleshoot.

    What are 'Computer Name' and 'Personal Key'?

    Computer Name: Computer Name is the default name of your computer, used to identify it for remote access. You can edit the computer name at any time.

    Personal Key: Personal Key is a password set by you and acts as your computer's unique access code. It is stored only on your computer and not on the RemotePC servers.

    What are the checks to be made before connecting to a remote computer?

    Some things need to be kept in mind before connecting to a remote computer :

    • Both the local computer and the remote computer must be connected to the Internet for remote access.
    • RemotePC application should be running on both local and remote computer.
    • If required, setup the firewall to allow RemotePC.

    Which version of Mac OS X is supported for the RemotePC application?

    The RemotePC application is compatible with macOS El Capitan(10.11) or newer [macOS 14.0 Sonoma].
    It is compatible with Intel and Apple M1 processors.

    Which distributions/versions of Linux OS are supported for the RemotePC application?

    The various distributions / versions of Linux OS which are supported:

    Debian-based Distro:

    • Debian 9 and later
    • Ubuntu 16 and later
    • Linux Mint Cinnamon 18.1 and later
    • KDE-based Debian Distributions like KDE Neon, KUbuntu and others
    • XFCE-based Debian Distributions like Xubuntu, Mint XFCE and others

    RPM-based Distro:

    • RHEL 7
    • CentOS 7
    • Fedora 32 and later
    • openSUSE 42/15

    Note:

    • Only 64 bit OS, along with the latest two LTS, is supported.
    • Supports Headless Linux servers for Enterprise customers.
    • Supports monitor-less Pi machines (32-bit).

    Package extensions

    • Debian Package: filename.deb
    • RPM Package: filename.rpm
    • openSUSE package: filename-suse.rpm

    Do I need a monitor to remotely access Linux systems with a graphical user interface?

    RemotePC needs a graphical display like a monitor or a dummy HDMI plug/HDMI emulator to connect to the remote device, as it displays the exact copy of the graphics card output sent by the Xorg server. A monitor or an HDMI emulator transfers the information (like a supported resolution) to the graphical display of the device. If there is no graphical display attached, there may be errors with the connection.

    However, you can access PI-32 bit machines that are without monitors remotely. Ensure to reboot the machine or restart the RemotePC service after unplugging or removing the monitor.

    How do I access Linux systems without graphical user interface (minimal installation of OS)?

    RemotePC Host-Only application can be used on headless systems without GUI. Click here to download.

    1. Transfer the downloaded file to the remote host machine using below command or any FTP tools like Putty, FileZilla:
      $ sftp username@server_ip
      Enter the password.
      $ put /path/to/file/remotepc-host.deb
      $ exit
    2. Install the transferred build in the target machine via below command:
      $ ssh username@server_ip
      Enter password

    Steps to install:

    1. Install the downloaded build via below command:
      • For Debian:
        $ sudo apt-get install ./remotepc-host.deb -y
      • For RPM:
        $ sudo yum install ./remotepc-host.rpm -y
      • For SUSE:
        $ sudo zypper install ./remotepc-host-suse.rpm

    Configure CLI build in headless machine for remote access

    Run below command to setup CLI access on the host:
    $ sudo remotepc-host setup

    After that, proceed as per following account types.

    Deployment for Enterprise accounts

    $ remotepc-host deploy <deployment_code>

    Note: Deployment code is a unique code for each account available only for Enterprise users.

    Setup for SOHO, Team, and Consumer accounts

    1. Run the below command once the installation is completed:
      $ remotepc-host login
      Enter the email ID, password and personal key one after another.
      RemotePC
    2. Once the necessary information is added, the host automatically configures and appears online.
    3. Note: To run more operations, click here.

    How to remote configure a Linux machine using SSH?

    To remote configure using SSH,

    1. Transfer the file to the remote host machine using below command or any FTP tools like Putty, FileZilla:
      $ sftp username@server_ip
      Enter the password.
      $ put /path/to/file/remotepc-host.deb
      $ exit
    2. Install the transferred build in the target machine via below command:
      $ ssh username@server_ip
      Enter password
      • For Debian:
        $ sudo apt-get install ./remotepc-host.deb -y
      • For RPM:
        $ sudo yum install ./remotepc-host.rpm -y
      • For SUSE:
        $ sudo zypper install ./remotepc-host-suse.rpm -y

    Then run remotepc-host deploy <deployment UD>, or remotepc-host login command to configure host.

    What are the operations I can perform using RemotePC on my Linux system?

    Here are the list of operations you can perform using RemotePC:

    Run the below command to perform these operations:

    $ remotepc-host help

    RemotePC

    Can I launch the RemotePC Linux application at the root level?

    It is not recommended to launch the RemotePC application at root level. You can either use the application shortcut or launch the application at user level.

    How can I avoid my remote Linux machine from going offline after reboot?

    To avoid the remote Linux machine from going offline after a reboot, you need to ensure that the line "WaylandEnable=false" is uncommented (initial '#' is removed) from any of the following files available on your remote Linux machines:

    • General: /etc/gdm/custom.conf OR /etc/gdm3/custom.conf
    • Specific to Debian OS: /etc/gdm/daemon.conf OR /etc/gdm3/daemon.conf

    Once done, reboot your Linux machine to make the changes effective.

    RemotePC

    Note: The reboot functionality is supported only on RemotePC version 3.0.0 and above.

    Can I access my Raspberry Pi computers with RemotePC?

    Yes, you can remotely access your Raspberry Pi devices with the RemotePC application.
    Visit the RemotePC download page to install and configure RemotePC package on your Raspberry Pi devices.

    Do I need to pre-authorize RemotePC in Mac OS Mojave for remote access?

    Yes, Mac OS Mojave requires user consent for applications to access privacy sensitive data. Hence you need to grant accessibility permissions to RemotePC, in order to remotely access your computers.

    To pre-authorize RemotePC,

    1. Choose 'Open System Preferences' from the popup which appears when you try to remotely access a Mac or from the Apple menu. You will be redirected to 'Security and Privacy' preferences.
      RemotePC
    2. Select 'Accessibility' under 'Privacy' pane.
    3. Click and provide system authentication to allow changes.
    4. Select the checkboxes next to RemotePC related apps, e.g. RemotePCDesktop, RemotePCView.
      RemotePC

    How do I pre-authorize RemotePC in Mac OS Catalina for remote access?

    The Mac OS Catalina requires user consent for applications to record the content of their screen, even while using other apps. Hence you need to grant screen recording permissions to RemotePC.

    To pre-authorize RemotePC,

    1. Open System Preferences and go to 'Security & Privacy' pane.
    2. Select 'Screen Recording'.
    3. Click and provide system authentication to allow changes.
    4. Select the checkbox next to 'RemotePCDesktop'.
      RemotePC

    On trying to install the RemotePC Windows application I'm getting the message "The App You're Trying To Install Isn't A Microsoft-Verified App". What should I do?

    If you try to install the RemotePC Windows application and get the notification 'The App You're Trying To Install Isn't A Microsoft-Verified App', you must change app recommendation settings to disable the notification.

    To change the policy for installing apps:

    1. Click remotepc > remotepc.
    2. Click 'Apps' in the 'Settings' window.
    3. In 'Apps & Features', select 'Anywhere' in the 'Choose where to get apps' dropdown.
      RemotePC
    4. Close the 'Settings' window to save the changes.
    5. If on installation, you get the message click 'Install anyway' to proceed.

    Note: This setting can be modified by an administrator only.

    How do I pre-authorize RemotePC in Mac OS Catalina for access to files and folders?

    The Mac OS Catalina requires user consent for applications to access the content of their system, even while using other apps. Hence you need to grant screen recording permissions to RemotePC.

    To pre-authorize RemotePC,

    1. Open System Preferences and go to 'Security & Privacy' pane.
    2. Select 'Files and Folders'.
    3. Click and provide system authentication to allow changes.
    4. Select the checkbox listed under 'Host File Transfer'.
      RemotePC

    How to enable RemotePC related background items for Mac OS Ventura 13.0?

    For Mac OS Ventura 13.0, RemotePC background items application has to be manually enabled.

    NOTE: Enable these background items for RemotePC to function. If they are disabled, RemotePC will not work properly.

    Here are the steps to enable RemotePC,

    1. Click on the RemotePC related notifications with the title 'Background Items Added'. You will be redirected to the 'Login Items' window.
      RemotePC
      RemotePC
    2. In the 'Login Items' screen under 'Settings', enable 'IDrive Incorporated' under 'Allow in the Background'.
      RemotePC
    3. This enables the RemotePC related items/applications to launch.

    What are the options available in the RemotePC tray?

    On installation, RemotePC creates a tray icon on your computer. Right-click the icon and a menu appears.

    For Windows:

    When logged in:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Enable RemotePC: You can enable the RemotePC application
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • Proxy Settings: Configure the proxy settings to use the RemotePC application
    • Chat: Communicate with users via text messages.
    • End Session: End the session securely.
    • Whiteboard: Collaborate effectively with the whiteboard panel.
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • About RemotePC: View your RemotePC version, release date, etc.
    • Exit: Exit from the application

    When logged out:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Proxy Settings: Configure the proxy settings to use the RemotePC application
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • About RemotePC: View your RemotePC version.
    • Exit: Exit from the application
    RemotePC

    For Mac:

    When logged in:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Launch RemotePC: Opens the RemotePC application
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • Proxy Settings: Configure the proxy settings to use the RemotePC application
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Chat: Communicate with users via text messages.
    • End Session: End the session securely.
    • Whiteboard: Collaborate effectively with the whiteboard panel.
    • Restart System With FileVault Password: Restart the mac system with FileVault securely.
    • Check for updates: Allows you to check the available updates of the application
    • Quit: Exits the application

    When logged out:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Launch RemotePC: Opens the RemotePC application
    • Preferences: Manage wallpapers, themes, fonts etc and change the proxy settings
    • Proxy Settings: Configure the proxy settings to use the RemotePC application
    • RemotePC Help: An online help guide for RemotePC
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Quit: Exits the application
    RemotePC
    For Linux:

    When application is launched:

    • RemotePC Web Access: Log in to your RemotePC web account
    • Enable/Disable RemotePC: You can enable or disable the RemotePC application
    • Preferences: Enable 'Send Key Combination', lock remote screen on session end, and manage display quality
    • RemotePC Help: An online help guide for RemotePC
    • Open Log Files: View all the logs of the remote sessions
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Exit: Exit from the application

    When application is closed:

    • Launch RemotePC: Opens the RemotePC application
    • RemotePC Web Access: Log in to your RemotePC web account
    • Preferences: Enable 'Send Key Combination', lock remote screen on session end, and manage display quality
    • RemotePC Help: An online help guide for RemotePC
    • Open Log Files: View all the logs of the remote sessions
    • Send Error Report: Contact RemotePC support team for queries, suggestions or feedback
    • Exit: Exit from the application
    RemotePC

    Note: For Linux Enterprise hosts, you can enter 'Remotepc-host help' in the Command-line interface to view the list of operation commands.

    What are the different states of RemotePC?

    There are different states of RemotePC, which you can identify by the color your RemotePC tray icon turns into.

    States Windows Mac
    Not signed in to RemotePC windows-tray Indicates you are not signed in to RemotePC. in session icon Indicates you are not signed in to RemotePC.
    Signed in to RemotePC, Remote access not configured system tray icon Indicates your computer is disconnected. disable icon Indicates your computer is disconnected.
    Signed in to RemotePC, Remote access configured windows-tray Indicates your computer is ready for remote session. in session icon Indicates your computer is ready for remote session.
    Remote session in progress system tray icon Indicates your computer, which is configured for remote access, is connected. acees anbled icon Indicates your computer, which is configured for remote access, is connected.

    What should I do to restart a remote computer?

    To restart a remote computer,

    1. Launch the RemotePC application and log in.
    2. Right-click the computer name and click 'Restart'.
    RemotePC

    Your computer will go offline briefly, but once the computer becomes ready for remote connection, its status will change to online. Refresh the computer list manually to see the change.

    Note: For Windows machines, an additional option to 'Restart in safe mode' will also appear.

    How can I restart my Mac system that is FileVault enabled?

    FileVault is enabled on Mac systems to encrypt the data for preventing unauthorized users from accessing the system.

    To restart a Mac system where FileVault enabled,

    1. Launch the RemotePC application and establish connection with the Mac system.
    2. Click on the RemotePC tray icon and select 'Restart System With FileVault Password'.
      RemotePC
    3. Enter the administrator 'User Name' and 'Password' and click 'OK'.
      RemotePC
    4. The system will securely restart.

    NOTE: When FileVault is enabled, remote restart via RemotePC can be performed only using the 'Restart System With FileVault Password' option.

    What happens when I clone computers and VMs with RemotePC pre-installed?

    RemotePC supports VMs or cloned machines and treats them like different machines/hosts. The cloned machines have the exact same configuration as the parent machines. To differentiate between the parent and clone machines, the clones have the same name as parent suffixed with 5 random digits.

    Eg: If the parent machine "TEST-PC" is cloned, you will see 2 machines in the Computer list - "TEST-PC" and "TEST-PC_57648".

    RemotePC

    How do I get started with RemotePC?

    For Windows and Mac:

    To get started, download the RemotePC application and install it on your computer.

    Once you setup and run the application, you will be redirected to the login page. Login to your RemotePC desktop app, and configure your computer for remote access.

    For Linux:

    To get started,

    1. Download the required RemotePC for Linux package depending on the distribution of the Linux OS on your computer.
    2. Open the installer by double-clicking or right-clicking on the package.
    3. Select the package manager, e.g. Open with Ubuntu Software Center, to install it on your computer.
    4. You can also run the following commands to install the packages:
      • Debian:
        $ sudo apt update
        $ sudo apt upgrade
        $ sudo apt install ./remotepc.deb # For RemotePC App
        $ sudo apt install ./remotepc-host.deb # For RemotePC Host App
        $ sudo apt install ./remotepcviewer.deb # For RemotePC Viewer App
      • For RPM:
        $ sudo yum update
        $ sudo yum upgrade
        $ sudo yum install ./remotepc.rpm # For RemotePC App
        $ sudo yum install ./remotepc-host.rpm # RemotePC Host App
        $ sudo yum install ./remotepcviewer.rpm # RemotePC Viewer App
      • For SUSE:
        $ sudo zypper update
        $ sudo zypper upgrade
        $ sudo zypper install ./remotepc-suse.rpm # For RemotePC App
        $ sudo zypper install ./remotepc-host-suse.rpm # RemotePC Host App
        $ sudo zypper install ./remotepcviewer -suse.rpm # RemotePC Viewer App
        Note: Use 'dnf' if 'yum' is not available.
    5. On successful installation, launch the desktop app on your computer by either of the below:
      • Type 'remotepc' from the command line.
      • Click the RemotePC icon (Activities -> RemotePC)

    You can now login and configure your Linux machine for Always-ON Remote Access.

    How do I configure my computer for remote access?

    To configure your computer for Always-ON Remote Access,

    1. Launch the RemotePC application and login.
    2. On the RemotePC home screen, click 'Configure Now!'.
      RemotePC
    3. Set 'Computer Name' and 'Personal Key' for your computer.

      Note: As Personal Key is optional for Enterprise users, they will not be asked to assign a key while configuring a computer for the first time. However, if you want to set a Personal Key refer FAQ.

      RemotePC
    4. Click 'Enable Now!'.

    Your computer is now configured and will appear on the app home screen. You can access it from any distant computer.

    How do I view and access my remote computers?

    You need to configure your computers for remote access to connect to them from anywhere.

    To access a configured computer,

    1. Launch the RemotePC application and log in.
    2. Your configured computers appear under 'Always-ON Remote Access'.
      Note: You can filter the list of computers based on their status, by clicking .
    3. Click 'Performance' against an online computer to connect via the Performance Viewer.
      Alternatively, click 'Classic' to connect via the Classic Viewer.
      If you wish to just transfer files, click remotepc.
    4. Enter Personal Key and click 'OK'.

    A remote access to the computer is established.


    Can multiple simultaneous connections be established with the same remote computer?

    Yes, multiple connections can be simultaneously established with the same computer.

    If multiple connections are established, the status 'Remotely accessed by' will be displayed under 'Always-ON Remote Access' in the RemotePC application on that computer.

    Connect to active session

    Click 'View All' to see the list of machines currently accessing the computer. Click to disconnect a connection or click 'Disconnect All' to disconnect all connections to the computer.

    Connect to active session

    Connect via Performance or Classic Viewer and enter Personal Key (if configured) to establish remote connection simultaneously.


    Connect to active session

    Can I remotely access a Mac from a Windows or Linux computer?

    Yes, you can access your Mac from a Windows or Linux computer and vice-versa. You can also access a remote computer from your iPhone/iPad or Android device.


    How do I connect to a specific RDP Session on a server?

    To connect to a specific ongoing active RDP session on your remote Windows server machine using RemotePC,

    System Requirements

    • Windows Server
    • RemotePC Application for Windows ( and above)

    Steps to Follow

    1. Launch the RemotePC application and login.
    2. Connect to the required online remote servers and establish connection.
    3. Click 'Connection' in the session toolbar and click 'RDP Session List'.
      Connect to active session

      A list of all the live RDP session(s) will appear on screen.

    4. Click on the required RDP session to switch to it.

    Note: This feature is only available for Windows.

    What do the options under 'Always-ON Remote Access' tab signify?

    'Always-ON Remote Access' tab displays the list of computers configured for remote access, and their current status. You can filter computers in the list based on their status.

    All Computers/Groups - Displays the list of all the computers configured to your account.

    Online - Displays the list of computers that are ready for remote session.

    In Session - Displays the list of computers which are in an active remote session.

    Offline - Displays the list of computers that either do not have any active Internet connection or the remote access configuration has been disabled on it.

    RemotePC

    I forgot the Personal Key of my computer. How can I reset it?

    To reset the Personal Key,

    1. Launch the RemotePC desktop application on the computer you wish to reset the key.
    2. Log in to your account.

    For Enterprise plan:

    1. Right-click your computer name and click 'Edit/Remove Personal Key'.
      RemotePC
    2. Enter the new Personal Key and confirm the same.
      RemotePC
    3. Click 'Change' to change the personal key 'Remove Key' to remove the personal key.

    For SOHO, Consumer, and Team plan:

    1. Right-click your computer name and click 'Change Personal Key'.
      RemotePC
    2. Enter the new Personal Key and confirm the same.
      RemotePC
    3. Click 'Change' to change the personal key.

    Alternatively, you can also reset the Personal Key by disabling the Always-ON Remote Access for the computer, and then reconfiguring it again. To disable and reconfigure,

    1. Right-click on the computer you wish to reset the Personal Key and click 'Disable Now'.
      RemotePC
    2. Click 'Yes' in the confirmation window.
    3. Once 'Always-ON Remote Access' is disabled, click 'Configure Now!' on the home screen.
      RemotePC
    4. Enter the new Personal Key and confirm the same.
    5. Click 'Enable Now!'.
      RemotePC

    How do I auto-record my remote sessions?

    To record remote sessions automatically,

    1. Log in to the RemotePC application.
    2. Click setting displayed on the top-right corner.
    3. Go to the 'Advanced' tab.
    4. Under 'Session Recording', click 'Enable auto-recording of all remote sessions'.
      RemotePC
    5. Click 'Browse' and select the destination to save the recording. If there are no folders created or accidental deletion of folders, a default folder will be created for saving the recordings.

    The remote sessions will automatically be recorded at the beginning of the session and saved under in the selected destination.

    You can limit the file size to be stored for recordings under 'Automatically delete recordings when the total file size exceeds'.

    How do I clear stored personal key credentials from the desktop application?

    To clear stored credentials for a computer,

    1. Launch the RemotePC application and log in. Your configured computers appear under 'Always-ON Remote Access'.
    2. Right-click on any online or in-session computer under 'Always-ON Remote Access' and click 'Clear Credentials'.
      RemotePC
    3. Click 'Yes' to confirm. The saved credential for the computer will be cleared.

    To clear credentials for all the computers,

    1. Log in to the RemotePC application.
    2. Click setting displayed on the top-right corner.
    3. Go to the 'Advanced' tab.
    4. Under 'Clear Credentials' click 'Clear'.
      RemotePC
    5. Click 'Yes' to confirm. All saved computer credentials will be cleared.

    How do I disconnect a remote session on a Linux machine?

    During a remote session, go to the application menu and click RemotePC Linux. The session will be disconnected.

    Can I share a computer with my users?

    Yes, users of SOHO and Team plan accounts can share a configured computer with other users for remote access.

    To share a computer, click RemotePC Linux corresponding to the required computer, enter the email address of the intended RemotePC users, and click 'Share'.

    RemotePC

    The recipients will be able to remotely access the shared computer.

    Note:

    • You can share a computer only with users from your RemotePC account.
    • Users will only be able to access the shared computer remotely. They will not be able to make any modifications to the computer settings.

    To stop sharing a computer with a particular user, click 'Share' to open the 'Share Computer' popup, and click 'Remove' next to the user.

    To stop sharing the computer with all users, click 'Remove All'.

    RemotePC

    Can I scale the remote computer's desktop screen to fit within my local computer window?

    Yes, you can scale the remote computer's desktop screen to fit within your local computer window, as by default the RemotePC desktop screen does not auto fit to your local computer window.

    For Windows:

    To scale the remote computer desktop screen within your local computer window,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer and establish connection.
    3. From the application menu, click RemotePC to view the remote machine in full screen mode.
      RemotePC
    4. Click RemotePC and click 'Best Fit'. This will resize the remote computer desktop screen to fit within the local computer window.
    5. To revert the changes, click RemotePC > 'Original Size'.

    For Mac and Linux:

    To scale the remote computer desktop screen within your local computer window,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, click RemotePC to view the remote machine in full screen mode.
      RemotePC
    4. Click RemotePC > and click 'Best Fit'. This will resize the remote computer desktop screen to fit within the local computer window.
    5. To revert, click RemotePC > 'Original Size'.

    Can I switch between multiple monitors of the remote computer?

    Yes. If your remote computer has more than one monitor, the RemotePC app allows you to switch between multiple screens.

    For Windows,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. On the application menu, click RemotePC to switch between multiple monitors of the remote computer.
      RemotePC

    For Mac,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Click RemotePC Linux on the top-right corner of the screen to switch between multiple monitors.
      RemotePC

    You can also view a single monitor of the remote computer. From the application menu, go to 'View' and click on the required monitor to view that individual monitor. You can also change the screen resolutions for individual monitors from here.

    Does RemotePC support multi screens (monitors)?

    If you are remotely accessing a device with multiple monitors, RemotePC allows you to view multiple remote screens in a single screen at the same time, or view each monitor on a different screen.

    • To view each monitor on a different screen, from the application menu, go to RemotePC and click 'All Monitors (Multiple Window)'. Each monitor of the remote computer will appear on a different screen and individual monitors can be accessed by clicking the respective screen.
      RemotePC
    • To view all the monitors in a single screen, from the application menu, go to RemotePC and click 'All Monitors (One Window)'. All the screens of the remote computer will appear in the same screen.

    For Linux:

    • To view all the monitors on a single screen, from the application menu, go to RemotePC and click 'Monitors' -> 'Show All Monitors'. All the screens of the remote computer will appear on the same screen.
    • To view an individual monitor, go to RemotePC, click 'Monitors' and select the monitor you wish to view.

    Can I transfer files between computers?

    Yes, you can transfer files/folders between localĀ and remote computers or vice versa. Make sure the latest versions of RemotePC application is installed on both the computers.

    There are two ways to transfer files between any remote and local computer:

    • During a live remote session, go to the application menu; click RemotePC.
      RemotePC
    • On the 'Always-ON Remote Access' tab, click remptepc beside the computer you wish to transfer the files. If you are connecting to a device for the first time, a personal key prompt will appear. Enter the personal key and click 'Connect'.

    How do I transfer files / folders without starting a remote session?

    To transfer files / folders without starting a remote session,

    1. Launch the RemotePC application and login.
    2. Click beside the computer you wish to transfer files.
      RemotePC
    3. Enter Personal Key and click 'Connect'.
      RemotePC
    4. The File Transfer window appears.
      RemotePC
    5. To send files / folders from your local to remote computer, from the Local Computer drop-down menu, select files / folders you want to send, and click 'Send'.
    6. To receive files / folders from the remote to your local computer, from the Remote Computer drop-down menu, select files / folders, and click 'Receive'.
    7. The progress of the transfer is shown in the 'Job Queue' section.

    Can I chat during a remote session?

    Yes, you can chat with your partner at the remote end during a remote session.

    To start a chat,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, click RemotePC.
    4. Click 'Chat'. The Chat screen appears.
    5. Enter your message in the 'Type your chat below:'/'Enter your text below' field and click 'Send'.
    RemotePC

    Alternatively, you can start a chat via the RemotePC Tray. Click 'Chat' on the RemotePC Tray options and the chat screen will appear.

    Note: The conversation between the local and remote computer is displayed in 'Your Conversation'/'Your chat conversation' field.

    Can I video chat with remote users?

    Yes, you can chat via video with remote users.

    To begin the video chat,

    1. Launch the RemotePC application and log in.
    2. Click corresponding to the computer you wish to communicate with via video chat.
    3. The RemotePC Meeting screen will automatically launch. For the first time, you and the remote users will need to provide the permission to access the camera and microphone on your computers.
    4. Once the permission is granted, click 'Join' to begin the video call.

    Learn how to use RemotePC Meeting.

    Can I record the remote session activities?

    Yes, you can record remote sessions and save them at any desired location on your local computer. These files can be stored and viewed later. RemotePC saves the recorded file in MP4 format and it can be played via Windows Media Player or VLC.

    For Mac:

    To record an active remote session,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer and establish connection.
    3. From the application menu, click RemotePC -> 'Record Now'. The recording begins.
    4. RemotePC

    To stop the recording,

    1. From the application menu, click RemotePC -> 'Stop Recording'.
    2. The recording stops.
    3. The recording will be saved in your local machine.
      RemotePC
    For Windows:

    To record an active remote session,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer and establish connection.
    3. From the application menu, click RemotePC.
    4. Click 'Record Now!'. The recording begins.
    RemotePC

    To stop the recording,

    1. From the application menu, click RemotePC.
    2. Click 'Stop Recording'. The recording stops.
    3. The recording will be saved in your local machine.

    Can I make notes on my remote computer screen? If yes, how?

    Yes, you can make notes on your remote computer screen with the help of the 'Sticky Note' feature.

    To enable sticky note,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, click RemotePC.
    4. Click 'Sticky Note'.
      Sticky Note

    You can save and view the same after the remote session ends, in an offline mode.

    For Windows, to save a note on your local computer, click remotepc on the Sticky Note window, choose the destination folder, and click 'Save'.

    How do I use Whiteboard during a remote session?

    With Whiteboard, you can draw on the remote screen during a session to collaborate effectively.

    To use Whiteboard,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, click RemotePC.
    4. Click 'Whiteboard'. The Whiteboard panel will pop up on the screen.

    Alternatively, you can access Whiteboard via the RemotePC Tray. Click 'Whiteboard' on the RemotePC Tray options and the Whiteboard panel will appear.

    You can choose from the following options:

    Whiteboard
    • Cursor: Selected by default, allows you to access the remote computer
    • Pen: Select to draw on the remote screen. Choose a line width or color of your preference
    • Eraser: Select to clear parts of the drawing on the screen. Choose a suitable width for the eraser
    • Capture: Select to capture a screenshot and save it on the local computer
    • Clear: Select to clear the entire drawing on the screen

    Can I play music and watch videos on the remote computer?

    Yes, you can play music and watch videos on the remote computer from your local computer.

    For Windows:

    Click RemotePC to play music or video. To mute audio, click RemotePC.

    For Mac:

    Click 'Enable Sound' to play music or video. To mute audio, click 'Disable Sound'.


    In Mac OS High Sierra and above, to play audio remotely you need to allow permission for RemotePC to install sound driver on your computer.

    To enable during RemotePC installation,

    1. Click 'OK' when prompted to open System Preferences. You will be redirected to 'Security and Privacy' preferences.

    2. Click 'Allow' under the 'General' pane to download the remote sound driver on your computer.

    To enable later, navigate to 'Security and Privacy' in the Apple menu and click 'Allow' under the 'General' pane.

    In case of Mac OS Mojave and above, RemotePC will need user permission to access the microphone and play audio remotely.

    To allow microphone access,

    1. Click 'Allow Microphone Access' when prompted for microphone access. You will be redirected to 'Security and Privacy' preferences.

    2. Go to 'Microphone'.
    3. Click and provide system authentication to allow changes.
    4. Select the checkbox next to 'RemotePCDesktop'.

    NOTE: For Ventura 13.0 users, Go to the 'Privacy & Security' tab, enable the toggle button beside 'RemotePCDesktop' in the Microphone settings.

    For Linux:

    1. Go to 'Actions' from the application menu.
    2. Click 'Enable Sound' to play music or video.
      The checkbox for the button will be marked when audio is enabled.

    To mute audio, go to 'Actions' and click 'Enable Sound'. The check mark will disappear once the audio is disabled.

    I can not hear audio from my remote Linux machine. What should I do?

    To troubleshoot sound-related issues on your remote Linux machine,

    1. Install 'pavucontrol' via apt/yum.
      This will install the 'Pulse Audio Volume Control' application on your computer.
    2. Open the newly installed application.
    3. Establish a remote connection between your local and remote Linux machine and click 'Enable Sound'
    4. Go to the 'Recording' tab in the 'Pulse Audio Volume Control' application.
    5. Search for 'ALSA plug-in [audioExecutable]', and from the drop-down select 'Monitor of <audio device in your machine>'.

    Note: Play sound functionality is not supported for Raspberry Pi devices.

    Can I use keyboard shortcuts (such as Ctrl + C) on my remote computer during a remote session?

    Yes, you can use keyboard shortcuts (such as Ctrl + C) on your remote computer during a remote session, by enabling the 'Send Key Combinations' feature.

    To enable,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, click RemotePC.
    4. Click 'Send Key Combinations' / 'Send Key Combination'.
    Send key

    Can I lock the partner computer screen?

    Yes, you can lock the partner computer screen during a remote session.

    To lock,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, click RemotePC.
    4. Click 'Lock' -> 'Lock now', to instantly lock the partner computer screen.
    5. Click Lock -> 'Lock on session end', to lock the partner computer screen as soon as the remote session ends.
      RemotePC
    6. Click 'Lock' > 'Sign out'/ 'Logout' to log off the current user profile.

    You can also lock the remote computer using the Ctrl+Alt+Del command. When connected to a remote Windows system, the Ctrl+Alt+Del keyboard command will open the screen with Lock, Task Manager, Sign out, and related options. When connected to a remote Mac machine, the Ctrl+Alt+Del keyboard command will open the 'Force Quit Applications' window.

    To send the Ctrl+Alt+Del command,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer and establish connection.
    3. From the application menu, click RemotePC.

    Note: Locking remote computer screen is not supported for Raspberry Pi devices.

    What is 'Blank Host Screen'?

    In order to avoid others from viewing your remote computer screen during an ongoing session, you can black out the screen of your remote computer. The 'Blank Host Screen' feature is helpful in such scenarios where you do not have physical access to the machine to turn off the display of the remote computer.

    To blank the host screen,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, click RemotePC.
    4. Click 'Blank Host Screen'.
    RemotePC

    Can I block keyboard and mouse input for remote computers?

    Yes. While accessing a Mac or a Windows machine, you can prevent users at the remote end from using mouse and keyboard during a session with the 'Block Remote Input' option.

    To block remote input,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. From the application menu, click RemotePC.
    4. Click 'Block Remote Input'.

    Note: Press Ctrl+Alt+Del on the remote computer to undo the action.

    RemotePC

    Can I redirect my local microphone input to the apps/services on the remote computer?

    Yes, the microphone passthrough feature allows you to redirect your local microphone input to the remote computer/apps/ services as though you were sitting at the remote end. This feature allows you to join calls and use voice recording/dictation features over the remote session. This is currently available only for Classic Viewer.

    For Windows:

    To redirect your microphone input during a remote session,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Click RemotePC and select 'Redirect Mic Input'. This will install the 'RemotePC Virtual Device' on the remote computer and it will be selected as the microphone input.
      RemotePC

    Note:

    • The local computer must have Windows 8 or above and the remote computer requires Windows 10 or above.
    • If an external microphone is connected to the remote computer during in-session, set 'RemotePC Virtual Device' as a default option from the sound settings in your remote computer.
      RemotePC

    For Mac:

    Before redirecting the remote computer's microphone, below settings should be enabled:

    1. Enable 'Remote Sound' to allow audio controls
      RemotePC
    2. Set up your machine's sound settings using one of the below options:
      • Select your computer's default built-in sound input and output settings
        RemotePC
        RemotePC
      • Select the external sound device if it is connected to your machine
        RemotePC

    To redirect your microphone input during a remote session,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Click RemotePC and select 'Redirect Mic Input'. The 'RemotePCMic' option will be selected as the virtual microphone input.
      RemotePC
      RemotePC
    4. Note: The Redirect Mic Input option is supported by MACOS*10.11 (El Capitan) and above.

    To mute or unmute the microphone passthrough during the remote session, click the 'Redirect Mic Input' option.

    What is a Group? How can I create a Group?

    A group is a collection of computers.

    To create a computer group,

    1. Launch the RemotePC application and log in.
    2. Click RemotePC displayed on the menu bar.
    3. Enter a name in the 'Create Group' popup.
      RemotePC
    4. Click 'OK'.

    How can I rename a group name?

    To rename a group name,

    1. Launch the RemotePC application and log in.
    2. Right-click a group name. From the options that appear, click 'Rename Group'.
      RemotePC
    3. Enter a new name in the 'Rename Group' field.
    4. Click 'OK'.

    How do I delete a group?

    To delete a group,

    1. Launch the RemotePC application and log in.
    2. Right-click a group name. From the options that appear, click 'Delete Group'.
      RemotePC
    3. A popup with an alert message will appear. Click 'OK' to delete the group.

    On deletion of the group, all the computers will be moved to the Default group.

    Is it possible to move computers between groups?

    Yes, you can move computers between groups.

    To move,

    1. Launch the RemotePC application and log in.
    2. Click a group name. The list of computers in the group will appear.
    3. Click a computer name, and in the options that appear, click 'Move'.
      RemotePC
    4. In the 'Move Computer' screen, select the required group where you want to move the computer.
      RemotePC
    5. Click 'OK'.

    Alternatively, you can move a computer by dragging and dropping it to another group.

    Can I remove or rename a computer from within a group?

    Yes, you can remove or rename a computer from within a group.

    To remove a computer,

    1. Launch the RemotePC application and log in.
    2. Click a group name. The list of computers in the group will appear.
    3. Click a computer name, and in the options that appear, click 'Remove'.
      RemotePC
    4. Click 'Yes' in the popup that appears, to remove the computer from the group.

    To rename a computer,

    1. Click a group name. The list of computers in the group will appear.
    2. Click a computer name, and in the options that appear, click 'Rename'.
      RemotePC
    3. Enter a new name in the 'Rename Computer' field.
    4. Click 'OK'.

    Can I print documents on my remote computer?

    Yes, with RemotePC you can print documents and images that are on your remote computers from wherever you are.

    To print,

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Select the file on the remote computer that is to be printed.
    4. Open the document and use Print command (or Ctrl+P) to print the selected document.
    5. Select 'RemotePC Printer' in the window and click 'Print'.
    6. Select a local printer when prompted, and click 'Continue'.
    RemotePC

    If a local printer is not configured, click 'Open Document' to view or save the document on the local computer.

    Note:

    • If more than one local printer is configured, the printing operation will be performed using the default printer.
    • 'RemotePC Printer' will be displayed only during active remote sessions.
    • RemotePC Printer is not supported for/in CLI (headless) Linux machines.

    Can I use the RemotePC application via VPN (Virtual Private Network)?

    Yes, you can use the RemotePC application via VPN. It allows you to create a secure connection between the local and remote computer and the connected computers act as if they are in the same network. Thus, users experience no lag during a remote session, and can work as if on their own computer.

    To use RemotePC via VPN you need,

    • An active Internet connection in both the local and remote computer
    • VPN configured in both local and remote computer
    • VPN enabled in the local computer

    With the above requirements, RemotePC automatically detects the VPN and establishes a connection between the local and remote computer.

    Can I end an ongoing session when my computer is getting accessed?

    Yes, you can end an ongoing session when your computer is being remotely accessed. When a remote computer connects to your computer, a message appears on the bottom-right corner of the screen. You can end the session and restrict access to the remote computer by clicking 'End Session'.


    RemotePC

    How can I rename or remove configured computers from my account?

    To rename a configured computer,

    1. Launch the RemotePC application and log in.
    2. Right click on the computer name and click 'Rename'.
    3. RemotePC
    4. Type a new name in the text field and click 'Rename'.

    To remove a configured computer,

    1. Launch the RemotePC application and log in.
    2. Right click on the computer name and click 'Remove'.
    3. Click 'Yes' in the confirmation window.

    You can only remove the computers that are online or offline.

    How can I create desktop shortcuts for my remote computer?

    Create desktop shortcuts to instantly connect or transfer files to your remote desktop.

    To create a shortcut,

    1. Launch the RemotePC application and log in.
      Proxy setting
    2. Right click on the computer from the list, for which you want to create a shortcut. Select 'Manage Desktop Shortcuts'.
      Proxy setting
    3. Choose the type of shortcut you want for the computer.
    4. The desktop shortcut will be created for that remote computer.

    How can I delete desktop shortcuts for my remote computer?

    To delete a shortcut,

    1. Launch the RemotePC application and log in.
      Proxy setting
    2. Right click on the computer from the list, for which you want to delete a shortcut. Select 'Manage Desktop Shortcuts'.
      Proxy setting
    3. Choose the type of shortcut you want to delete for the computer.
    4. The shortcut will be deleted for the remote computer.

    Alternatively, users can delete the shortcut with native Windows delete option.

    Can I drag and drop files/folders between my local and remote computer?

    Yes, you can drag and drop multiple files/folders between your local and remote computer during an ongoing session. Select the desired files/folders from the remote computer and drop them on to a specific location on your local computer, or vice versa. You can securely transfer files across multiple platforms i.e., from Windows to Mac or vice versa.

    Drag-n-Drop

    Note: You can also copy paste files, folders, and text messages between your local and remote machines.

    Can I copy-paste files and folders between remote computers?

    Yes, using one local computer, when you connect to multiple remote computers, you can copy files, folders, and text messages from one remote computer to another remote computer. Copy the files/folders/text messages from one remote machine and go to another remote computer and paste them in the desired location.

    Note: Both local and remote machines should be updated to the latest RemotePC version.

    How can I configure Proxy Settings to use the RemotePC application?

    To configure proxy settings, right-click the RemotePC tray icon and select 'Proxy Settings'.

    The following are the available options:

    • No Proxy: This is a default setting.
    • Auto-detect: Select to get the proxy settings automatically.
    • Manual: Select and configure the proxy server name, port and authentication details.
    Proxy setting

    How do I uninstall RemotePC?

    To uninstall RemotePC,

    For Windows:

    1. Click Start menu.
    2. Locate the RemotePC folder from the list of applications.
    3. Right-click on the RemotePC application and click 'Uninstall'. You will be redirected to 'Control Panel'.
    4. Right-click on 'RemotePC' and select 'Uninstall'.

    For Mac:

    1. Launch the RemotePC application and log in.
    2. Connect to an online remote computer, and establish connection.
    3. Click on the RemotePC icon for the RemotePC tray menu option.
    4. Click 'Preferences' and go to the 'Advanced' tab.
    5. Under the 'Uninstall' option, choose the 'Also delete configuration files' option.
    6. Click 'Uninstall' > 'Yes' on the confirmation window.

    The RemotePC application with all the configuration files will be uninstalled.

    For Linux:

    1. Go to the package manager, e.g. Open with Ubuntu Software Center.
    2. Locate the RemotePC folder from the list of applications.
    3. Click 'Remove' which appears on mouse hover.
      A message will appear prompting you to enter the password of your computer.
    4. Provide the password to complete the uninstallation process.

    You can also run the following commands to remove and purge the packages:

    Action Debian RPM
    Uninstall apt purge remotepc/remotepcviewer/remotepc-host yum remove remotepc/remotepcviewer/remotepc-host

    What is Wake-on-LAN (WOL) in RemotePC?

    Wake-on-LAN in RemotePC lets you wake up your offline remote computers to establish a connection from anywhere. Enable WOL in the RemotePC application and turn on an offline remote computer using any of the following options:

    • Through Local Network
    • Through a Public IP

    Learn more about hardware requirements and settings configuration needed to successfully enable WOL in Windows computers for WOL.

    Note: This functionality is currently not supported for Mac.

    How do I enable WOL in RemotePC?

    Before performing the steps to enable Wake-on-LAN, ensure that the hardware requirements and settings configuration needed to successfully enable WOL are fulfilled.

    To enable WOL through local network,

    1. Launch the RemotePC application and log in.
    2. Click 'Configure Now!' and configure your computer for remote access.
    3. Click setting displayed on the top-right corner.
    4. Click 'Configure'.
    5. Select 'Wake-on-LAN through Local Network' from the 'Select option to wake up this computer via Wake-on-LAN' drop-down list.

    6. Click setting, select the computers you want to add as mediator computers and click 'Add'.

      Note: Ensure that the selected mediator computer is in the same network (LAN) as the local computer.

    7. Click 'OK'.

    To enable WOL through a Public IP,

    1. Launch the RemotePC application and log in.
    2. Click 'Configure Now!' and configure your computer for remote access.
    3. Click setting displayed on the top-right corner.
    4. Click 'Configure'.
    5. Select 'Wake-on-LAN through Public IP' from the 'Select option to wake up this computer via Wake-on-LAN' drop-down list.
    6. Enter a Public IP and port number in 'Address' and 'Port' fields respectively.
    7. RemotePC_Prefrences_ConfigureWakeOnLAN_IP
    8. Click 'OK'.

    Before you enable WOL through a public IP, make sure the following requirements are met:

    • Network Firewall (if any) should be configured to allow any UDP packet that is received for this Public IP and Port number.
    • Router with this Public IP should be configured to forward any UDP packet that is received for this Port number to the system on which you wish to enable WOL.

    Note: This functionality is currently not supported for Mac.

    How do I wake up an offline remote computer via WOL?

    To wake up an offline remote computer after enabling WOL,

    1. Launch the RemotePC application and log in.
    2. Click Wake On LAN displayed next to the offline computer name to wake up that computer.
    Note:

    • 'Drag and Drop' feature is not available for connections via Linux machines.
    • Some options like 'Session Recording' and 'Send key combinations' will not be available while using RemotePC Viewer Lite.