Frequently Asked Questions on Remote Desktop Access

Yes, as an Admin of Premium or Corporate plan account, you can invite and add users.

To add user for a Remote Access account,

1. Log in to Remote Desktop via web browser.
2. Click 'Add User'.
   
   
   
   
   
3. Enter the email address of the user you want to add and select the group name.
4. Select the required security preference for the user account - Trusted Devices, or Two-factor Authentication.
5. You can invite the user in two ways:
   • Send email to user: Select this option and click 'Invite User', the users will get an email with the link to register to Remote Desktop.
     
     
   • Generate link and share: Select this option and click 'Generate Link', copy the link, share it with the users, and guide them to create a Remote Desktop account.
     
     
     
     
     
     

Once the user registers to Remote Desktop, their account will be added to your account.

You can view and print the billing transactions and invoices of your Remote Desktop account easily.

To view bills and invoices,

1. Log in to Remote Desktop via web browser.
2. Click the username and click 'My Account'.
3. Go to 'Billing Information' and click 'View' against the required invoice.
4. To print a bill, click 'Print' in the 'Billing Information' tab.

To change your account password,

1. Log in to Remote Desktop via web browser.
2. Click the username and click 'My Account'.
3. Click 'Change Password?'. The 'Change Password?' window appears
4. Type your current password, new password and confirm it.
5. Click 'Save'.

Note: Make sure you change the password manually across all your computers/devices.

To update your profile,

1. Log in to Remote Desktop via web browser.
2. Click the username and click 'My Account'.
3. On the 'Personal Information' screen, modify your details - name, email address, phone number and password.





4. Click 'Save'.

This problem may arise due to the following reasons while renewing for a Remote Desktop account:

• Credit card number and expiry date may be inaccurate.
• The online authorization system may fail certain valid credit cards outside the US in the address verification test.

Yes, you can use your PayPal account for Remote Desktop subscription payment, upgrades, and recurring charges. Also, by making a payment through PayPal you are enrolling it as the default payment method for all subsequent renewals.

If you wish to enroll your credit card for future renewals, click the 'Add Credit Card' link on the application header and save your card details.

If any payment is outstanding against your Remote Desktop account, a pop-up appears once you log in.

1. Click 'Update credit card'.
   
   
   
2. On the 'Update Payment Details' page, edit your credit card details.





3. Click 'Update new card' to add a new card.

Yes, if you decide to upgrade your account in the middle of your subscription period, you need to pay the difference amount between the plans on a pro-rata basis.

You can subscribe to our Remote Desktop Corporate plan for your business needs. We offer a free trial period for the Corporate plan. You do not need to provide your credit card details during signup. You can upgrade your account anytime during the trial period and continue using Remote Desktop.

Yes, you can cancel your Remote Desktop account at any time. On canceling, your account will be suspended and you will not be able to access the remote computers till you reactivate. Also, any associated user accounts will be suspended.

To cancel,

1. Log in to Remote Desktop via web browser.
2. Click the username click 'My Account'.
3. Click 'Cancel my account'. A pop-up appears to confirm your cancelation.
   
4. Enter the details and click 'Cancel my account'.
   
   
   
   

Note: Once you have canceled your account, it is recommended to uninstall the application from your computers and devices. It is possible for anyone to access your computer/device remotely via Instant Access.

If your account is suspended due to any of the reasons listed below, you can reactivate the account by following the steps shown here:

Reason for account suspension	How to reactivate
Your free trial has expired	Login to your account and upgrade your account to a paid subscription
Auto-renewal was disabled for your account and your subscription ended	Login to your account, update your credit card information and make payment for a subscription
There are pending charges against your account as your credit card could not be charged during auto-renewal	Login to your account, update your credit card information and pay your outstanding charges
You have canceled your account within 15 days of account creation and refund has been issued	Login to your account and update your credit card information

The auto-renewal option is enabled by default after 15 days from account creation. It ensures hassle-free renewal of your subscription via an automatic transaction, at the end of your current subscription period. You can disable this option from the 'Profile' section of your account.

To cancel auto-renewal,

1. Log in to Remote Desktop via web browser.
2. Click the 'My Account' button.
3. In the 'Profile' page, click the 'Cancel my Auto-renewal' button.
   
   
   
   
   
4. In the confirmation popup that appears, enter your password and the reason for cancelation.
   
   
   
5. Click 'Cancel'.

Once canceled, the button will change to 'Enable Auto-renewal' in the profile section.

If auto-renewal is disabled, then at the end of your current subscription your Remote Desktop account will be suspended and you will not be able to connect to the configured computers remotely till you reactivate the account.

If your business is based in the EU region, you can update your VAT ID information for Remote Desktop Premium and Corporate plan accounts.

To add VAT ID,

1. Log in to Remote Desktop via web browser.
2. Click the username and click 'My Account'.
3. In the 'Billing Information' section enter your VAT ID and click 'Update'.
   
   
   
   
   

Note:

• VAT is location based, so the field will appear in the 'Billing Information' section of your account, only if it is applicable for your chosen country.
• VAT ID updated to your account will be validated by Remote Desktop.

For information on Remote Desktop VAT number, contact us via email at [email protected].

1. You can only use email address-enabled Apple accounts to sign in to Remote Desktop. Phone number-enabled Apple accounts are not supported.
2. If you choose to sign in to Remote Desktop without sharing your Apple email address, Apple will generate a random email address. You must remember the random email address to sign in to your Remote Desktop account.

Remote Desktop allows sign-in with Google, Apple, and Microsoft which does not require a password. However, for security reasons, certain actions like changing the email address of your account, etc., require you to enter a password. Hence it is recommended to set a password.