Creating your own identity provider

HelpDesk allows you to create your own identity provider and configure for SSO.

Following parameters are required to implement your own IdP:
  • HelpDesk uses SAML 2.0 with the HTTP Redirect for binding HelpDesk to IdP and expects the HTTP Post binding for IdP to HelpDesk.
  • While configuring with SAML, use the following URLs and save the changes.
    1. Single sign on URL:
    2. Audience URL (SP Entity ID):
  • Your identity provider may ask whether you want to sign the SAML assertion, the SAML response, or both. HelpDesk requires the SAML response to be signed.
  • You can choose signed or unsigned SAML assertion.